Tawatchai Phusorn
Advanced Workplace Specialist
Chainat
Summary
Experienced IT professional with a strong background in user support, advanced workplace solutions, and IT asset management. Proven ability to deliver responsive and effective technical support to a user base of over 400 individuals, ensuring minimal downtime and high user satisfaction. Known for fostering collaboration across teams and maintaining smooth IT operations in dynamic work environments.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Advanced Workplace Specialist
Allianz Technology (Thailand) Co., Ltd.
02.2022 - Current
- Provide advanced support for workplace IT infrastructure and digital tools such as Microsoft O365
- Delivered technical support to over 400 internal users
- Responsible for handling and resolving Level 2 (L2) technical issues in compliance with defined SLA
- Collaborate with global teams to standardize workplace solutions
- Reduced software toxicity by identifying and migrating EOL software components to actively supported technologies, improving security and maintainability.
- Manage hardware lifecycle and maintain IT asset accuracy across departments
- Coordinated vendor support for network and hardware systems
IT Technical Support
Allianz Ayudhya General Insurance
08.2012 - 02.2022
- Delivered technical support to over 400 internal users
- Managed Active Directory, Group Policy, and Office 365 environments
- Oversaw branch office IT setups and relocations
- Coordinated vendor support for network and hardware systems
- Maintained IT documentation and led knowledge sharing within the team
IT Support
Bangkok International Trade & Exhibition Centre
05.2009 - 07.2012
- Supported daily IT operations Over 300 users
- Supported daily IT operations during large-scale exhibitions and events
- Ensured network stability and uptime for event clients and internal teams
- Maintained IT equipment, meeting room systems, and access control infrastructure
- Collaborated with external support teams to resolve technical issues related to transcription hardware or software promptly, minimizing downtime.
Education
Bachelor of Administration - Information Technology
Rajamangala University of Technology Suvarnabhumi
Pranakorn SriAyudhaya 05.2004 - 05.2007
Skills
- Advanced Windows proficiency
- Expertise in configuration management
- Office 365
- Active Directory management
- Fundamentals of IP and VLAN configuration
- Online troubleshooting platforms
- PowerShell scripting fundamentals
- Facility and asset coordination
- IT asset tracking and management
- Proficient in team coordination
- Strong knowledge base
- Problem-solving expertise
- Proactive support
Timeline
Advanced Workplace Specialist
Allianz Technology (Thailand) Co., Ltd.
02.2022 - Current
IT Technical Support
Allianz Ayudhya General Insurance
08.2012 - 02.2022
IT Support
Bangkok International Trade & Exhibition Centre
05.2009 - 07.2012
Bachelor of Administration - Information Technology
Rajamangala University of Technology Suvarnabhumi
05.2004 - 05.2007
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