TARIT MANDNARNANANDA
CUSTOMER SERVICE AGENT
BANGKOK
Summary
Dynamic professional with a proven track record at QATAR AIRWAYS, enhancing passenger satisfaction and safety through meticulous check-in and boarding processes. Skilled in passenger assistance and airport security awareness, adept at multitasking and adapting under pressure. Excelled in complaint handling, contributing to seamless airport operations and improved customer service efficiency.
Professional with high standard for delivering outstanding passenger service in airport operations. Proven ability to handle passenger inquiries and resolve issues swiftly to enhance customer satisfaction. Collaborative team member focused on achieving results and adapting to dynamic situations. Highly skilled in communication and problem-solving, valued for reliability and flexibility.
Friendly and energetic with talent for assisting diverse passengers and ensuring smooth airport experiences. Understanding of airline policies and proficiency in handling ticketing systems and customer inquiries. Dedicated to enhancing passenger satisfaction through efficient and courteous service.
Overview
13
13
years of professional experience
Work History
Airport Passenger Service Agent
QATAR AIRWAYS
03.2015 - 04.2018
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Coordinated seamless transitions between arriving flights by communicating effectively with ground staff regarding connecting passengers.
Airport Customer Service Agent
OMAN AIR
11.2012 - 02.2015
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Commercial Representative
EVA AIR
11.2008 - 02.2010
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication processes for greater efficiency within the sales team and improved collaboration with other departments.
- Loaded new member or group data into enrollment database and updated database with changes.
- Provided valuable insights during weekly sales meetings, sharing best practices and lessons learned from recent experiences in the field.
RESERVATION AGENT
CHINA AIRLINES
01.2005 - 03.2008
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
Education
Bachelor of Arts - Social Sciences
KASETSART UNIVERSITY
BANGKOK 04.2001 -
Skills
Passenger assistance
Timeline
Airport Passenger Service Agent
QATAR AIRWAYS
03.2015 - 04.2018
Airport Customer Service Agent
OMAN AIR
11.2012 - 02.2015
Commercial Representative
EVA AIR
11.2008 - 02.2010
RESERVATION AGENT
CHINA AIRLINES
01.2005 - 03.2008
Bachelor of Arts - Social Sciences
KASETSART UNIVERSITY
04.2001 -
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