Tapanita Siri-eamsang

• Oversaw operations across multiple sales/service counters, ensuring consistent customer service standards and operational efficiency.
• Managed a team of counter staff, including scheduling, training, performance evaluation, and coaching to drive productivity and engagement.
• Monitored sales targets, KPIs, and inventory levels for each counter, implementing strategies to maximize revenue and reduce waste.
• Resolved escalated customer complaints promptly, maintaining high satisfaction and brand loyalty.
• Coordinated with other departments (logistics, marketing, and finance) to ensure smooth operations across all counters.
• Implemented process improvements and standard operating procedures to streamline counter operations and enhance customer experience.

Key Achievements

• Drove remarkable growth in launch phase, increasing sales by +264% within the first month (Sep → Oct 2024) and sustaining momentum with +52% growth in Dec and +46% in Jan 2025.
• Consistently maintained monthly sales averaging over 1M THB in 2025, demonstrating resilience and stability despite seasonal fluctuations.
• Expanded business reach by launching Pop-Up counters, delivering +22% MoM growth in Jun 2025 and adding significant incremental revenue beyond main counters.
• Strengthened team performance and customer engagement through continuous coaching, service excellence, and effective sales strategies

• Delivered exceptional luxury client experiences through personalized product knowledge and tailored recommendations, building strong relationships with VIP clientele.
• Assisted in day-to-day store operations, including stock management, visual merchandising, and maintaining high store standards.
• Supported team performance by mentoring new associates, sharing best practices, and ensuring adherence to brand standards.
• Contributed to team sales growth by identifying client needs, suggesting relevant products, and promoting seasonal campaigns.

Key Achievements

• Built and nurtured a loyal personal client base while consistently contributing to collective team targets.
• Acted as a reliable point of support for colleagues, assisting with product knowledge sharing and guiding new team members in daily operations.
• Gained practical insight into store performance through exposure to inventory coordination and sales reporting.
• Demonstrated leadership potential by fostering collaboration, supporting team morale, and helping maintain operational discipline on the sales floor.

• Delivered luxury client service and developed long-term client relationships.
• Drove sales performance through clienteling, upselling, and styling expertise.
• Served as Brand Training Ambassador, onboarding new hires and leading product/brand knowledge training.
• Supported store operations, CRM initiatives, and visual merchandising compliance

Key Achievements

• Recognized as Top Sales Performer for 2 consecutive years, consistently exceeding sales targets.
• Built a strong and loyal personal client base, driving repeat business and referrals.
• Selected as Brand Training Ambassador for product expertise and leadership potential.
• Trained and mentored new hires, improving team performance and client experience.
• Contributed to higher client satisfaction scores through personalized service.

• -Delivering optimum customer service by consistently anticipating and exceeding passenger needs.
• -Planning high quality food menus, catering and use culinary skills to prepare meals.

• - familiar with A320,321, 380 and Boeing 777, 787
• -delivering excellent service beyond customer expectations with 5 star hospitality
• -providing first aids to passengers if needed and ensuring their comfort safety.

• Delivered exceptional luxury retail customer service, creating personalized shopping experiences and maintaining long-term client relationships.
• Achieved and consistently exceeded individual sales targets through effective product knowledge, clienteling, and upselling strategies.
• Mentored and supported junior sales associates in product knowledge, sales techniques, and visual merchandising standards.

• Provide expert product knowledge across leather goods, silk, ready-to-wear, and accessories, advising clients on styling and gifting.
• Support in-store visual merchandising and product presentation to reflect Hermès’ high standards.
• Collaborate with store management to ensure smooth daily operations, including stock management, inventory replenishment, and sales reporting.