Hi, I’m
TANAKORN INTRAPRACHA
Ladkrabang,Bangkok
Summary
Hopping to leverage organizational skill. And to be a good representative for the "organization". Where I can be a member of a team and utilize my business experience to the fullest.
Overview
15
years of professional experience
2
Languages
Work History
PrudentialBangkok, Thailand
Quality Assurance Analyst
11.2021 - Current
Job overview
- Support customer's incidents, resolve issues.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Researched new tools and technologies for potential use by quality assurance team.
- Recorded and organized test data for report generation and analysis.
Qualitest, Romania
Customer support team / Quality engineer
02.2021 - 02.2022
Job overview
- Make an investigation to user's game logs, Depending on customer's tickets
- Giving an important information, instructions, or even compensationsto keep a good experiences and satisfactions of users
- Working through Slack channel in order to get real-time update fromgame developers
- Inform the updates & accurate information to customers in real-time
- Reply to player's tickets with the productivity and quality goals
- Tracking feedbacks for developer.
ELAL ISRAEL AIRLINE
Aviation Security Asst. Manager
12.2018 - 01.2021
Job overview
- Evaluates, Analyzing the weak point or threat to preventthe unexpected situation for the safety of both aircraft and passengers
- Make a pre-screening, interview passengers
- Identify if there's any irregularities
- Then make a further process
- Depending on how we classify passengers.
Siam Shore Side Services
Customer Services Executive
03.2017 - 12.2018
Job overview
- Analyze and solve performance problems
- Make a weekly forecast of demanding and compare it to the operation site
- Handling customer's orders and cases, reply mails and calls.
Thai Airways International
Customer service
11.2013 - 02.2017
Job overview
- Calculate and distributing weight and balances of the aircraft
- Supervising and co-operate all unit of Loading consequences and co-operate with boarding gate team
- Inform movements of passengers to Pilot in command and cabin crews
Little Cozy Restaurant
Co-owner
03.2012 - 02.2016
Job overview
- Managing to improve quality of the restaurant.
Walrus music school
Guitar instructor
11.2010 - 09.2011
Job overview
- Give and instruction to students
- Make a guitar lessons for the institute.
Education
from Creative Advertising
University Overview
GPA: 2.37
Wachirathamsatit School
from ENG -Arts
University Overview
GPA: 2.70
Panabhandhu Wittaya School
University Overview
GPA: 3.53
Timeline
Quality Assurance Analyst
Prudential
11.2021 - Current
Customer support team / Quality engineer
Qualitest
02.2021 - 02.2022
Aviation Security Asst. Manager
ELAL ISRAEL AIRLINE
12.2018 - 01.2021
Customer Services Executive
Siam Shore Side Services
03.2017 - 12.2018
Customer service
Thai Airways International
11.2013 - 02.2017
Co-owner
Little Cozy Restaurant
03.2012 - 02.2016
Guitar instructor
Walrus music school
11.2010 - 09.2011
from Creative Advertising
01.2010
Wachirathamsatit School
from ENG -Arts
01.2006
Panabhandhu Wittaya School
01.2000