Tamonwon Laongngen

• Product Development Director and Enterprise product Line management Director
• Identified the preferred method of support for the executive and team members
• Managed executive’s calendar and correspondence: Maintain/prioritize and coordinate Outlook calendar/folders
• Keeps the executive and team members advised of changes
• Optimizes travel arrangements based on the executive’s travel needs and preferences
• Managed itineraries and completes related expense reports
• Assisted the executive and team members with preparing for meetings, including preparing materials, acquiring materials in advance, distributing materials, and keeping the executive on schedule
• Liaison between the team and other departments as well as outside partners on all matter pertaining to the executive operations of the organization
• Provided operational support relating to projects and ongoing program initiatives

Improved Customer Experience " Always On Project"

• Performed routine clerical tasks by scanning, filing and copying documents.
• Supported CX743 Always On project
• Helped the team plan/kick off CX743 MCA Always On Project and liaised with the other team to nominate the team member to support the initiative
• (Such as CRC, FCSD, Communication, Marketing from Vietnam,Philippine,South America,Middle)
• Support team/plan the agenda for weekly meeting with the executive
• Assisted team to contact NA market to get an access for a Brandwatch (social medial analytics tools), in order to “Pull” on new external data sources every day and get a Real-time investigation / problem solving / opportunity identification as the customer experiences it
• Communicated /Planed and find a suitable time to set up the meeting CPAT /Always On meeting to accommodate all the key participants
• Used the social media platform (FB,Twitter,WebForum) to understand about the initiate customer feedback from each market.

• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted and delivered mail and maintained office organization.
• Administered compensation, benefits and performance management systems at direction of supervisor.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Coordinated and set up meeting materials, presentations and audiovisual systems.
• Prepared monthly, weekly and daily logs using Microsoft Office Suite.
• Documented human resources records and maintained confidentiality of sensitive personal information.