Tadaporn Kudsusa
Passenger Service Supervisor
Summary
Knowledgeable airport services professional with 10+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Professional in passenger services with proven ability to enhance customer experiences and operational efficiency. Adept at managing teams, resolving conflicts, and adapting to dynamic environments. Strong focus on collaboration, communication, and achieving results. Skilled in problem-solving, staff training, and maintaining high standards of service.
Overview
13
13
years of professional experience
Work History
Passenger Service Supervisor
Thai Lion Air
10.2013 - Current
- Optimized operational efficiency by overseeing ticketing, gate, and ramp services.
- Supervised security operations while upholding established procedural standards for efficiency.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Facilitated continuous communication between personnel and management to address issues effectively.
- Coordinated work assignments and schedules for team members effectively.
- By fostering a positive work culture, achieved significant improvements in employee retention within the service team.
- Enhanced customer service proficiency through consistent staff training on airline operational protocols.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
- Liaised closely with security teams to enforce safety protocols and ensure the well-being of passengers, staff, and airport property.
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
Passenger Service Officer
Orient Thai Airlines
11.2011 - 09.2013
- Collaborated with various airport departments to ensure seamless coordination of passenger services, ultimately enhancing customer satisfaction rates.
- Implemented innovative solutions for common passenger complaints, resulting in reduced negative feedback rates over time.
- Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
- Managed check-in processes for efficient boarding and minimized wait times for passengers.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
Master of Arts - Tourism
Naresuan University
Phitsanulok, Thailand 04.2001 -
High School - English -Mathematic Program
Sa-nguanying School
Suphan Buri, Thailand 04.2001 -
Skills
Team management
Customer service management
Check-in processes
Crisis management
Performance improvements
Emergency procedures
VIP support
Teamwork and collaboration
Problem-solving
Multitasking
Excellent communication
Timeline
Passenger Service Supervisor
Thai Lion Air
10.2013 - Current
Passenger Service Officer
Orient Thai Airlines
11.2011 - 09.2013
Master of Arts - Tourism
Naresuan University
04.2001 -
High School - English -Mathematic Program
Sa-nguanying School
04.2001 -
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