Comanche, Dfont
SUWINAI RATTHANAWAN
Hotel Receptionist
Koh Chang
Summary
Passionate and customer-focused hospitality professional with strong bilingual communication skills in English and Thai. Experienced in managing guest relations, handling reservations, and resolving issues efficiently in fast-paced hotel environments. Known for a friendly demeanor, multitasking ability, and dedication to creating welcoming guest experiences. Seeking to contribute my skills and grow within a dynamic hotel team.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Guest Service Agent
Centara Koh Chang Tropicana Resort
11.2025 - Current
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Receptionist
Changburi Resort and Spa
04.2023 - Current
- Welcome guests and manage smooth check-in/check-out processes
- Coordinate reservations and liaise with departments to optimize guest experience
- Address guest inquiries and resolve complicated information about hotel amenities
- Handle 90 guest transactions daily with professionalism
- Developed strong communication, organizational, and problem-solving skills
- Skilled in hotel management software
Education
Senior HighSchool(Mathayom 6 Equivalent)—Incomplete -
Satreerasertsin School
Trat01.2021
Skills
excellent communication skills
Customer service excellence
multitasking and organization
problems solving and conflict less solution
Computer literacy
Cash handling and basic accounting
Accomplishments
- Online Reviews Management - Managed over 100 online reviews with positive feedback.
- Guest Satisfaction - Achieved 95% guest satisfaction rate during peak season.
- Resolved Guest Complaints - Effectively handled issues and complaints, achieving a high guest satisfaction rate.
- Coordinated with Internal Teams - Worked closely with housekeeping and maintenance to ensure timely room readiness.
- Trained New Staff - Mentored new front desk team members, accelerating their learning and boosting overall team performance.
- Improved Efficiency - Reduced check-in time by 20% through streamlined processes.
- Guest Transactions - Successfully handled over 4000 guest transactions annually.
Software
Interests
Passionate and motivated hospitality professional with strong communication and organizational skills, dedicated to delivering exceptional guest experiences through friendly, efficient, and professional service Eager to contribute my problem-solving abilities and multitasking expertise in a front desk role at a dynamic, guest-focused hotel Committed to creating a welcoming environment, supporting smooth daily operations, and continuously growing within the hospitality industry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
LANGUAGES
English - Proficient
Thai - Native
Timeline
Guest Service Agent
Centara Koh Chang Tropicana Resort
11.2025 - Current
Receptionist
Changburi Resort and Spa
04.2023 - Current
Senior HighSchool(Mathayom 6 Equivalent)—Incomplete -
Satreerasertsin School