Su Wai Aung

Book It is an online hotel booking platform which is mainly target to book hotel room on the app. I worked as a junior sales executive at first and just after three months, I was promoted to acquisition team lead. My team build with sales executives and customer services. I had to manage them to get sales target every months and to get smooth customer services. Plus, I had to deal with hotel partners to create promotions and packages every month to get target transaction every month. And also, I had to build strong communication with my in house digital team to create best version of content and design on Book It Page.It was such an incredible journey of my life. I got an opportunity to show my capabilities and faced the challenges and got stressed and pressure but I could make it.

• Provided exceptional candidate experience throughout the entire recruitment process, resulting in positive feedback and increased offer acceptance rates.
• Advocated for staff members, helping to identify and resolve conflicts.
• Collaborated with managers to identify and address employee relations issues.
• Generated and analyzed reports to monitor employee engagement and attrition trends.

• I started working as a data analyst in CRM Department and after my probation period ,I promoted to assistant manager position. CRM Department is not only target to customer detention but also create marketing plan to get new customer. However, I learned how customers data are important and how much profit gets from customer detention. It is worth to wait there for me because I knew how customer relation are major in every field of business.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Developed strategy to increase sales and drive profits.

• Black Friday Myanmar is an online selling page which sell cosmetics and perfume mainly. So, I made the market research for the products and create the content to get attention from audience. And , I learned how to get target audience and how to serve the customers satisfied.
• Developed content for press releases and newsletters to promote products and services.
• Strengthened relationships with clients by providing exceptional customer service, delivering projects on time, and exceeding expectations in terms of quality.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Researched and wrote news stories, articles and reviews for online publications.

• As a Sales Trainee, I learned how to use POS System and also how to categorize the products and price lists. And then, I had to manage stock list and place the order to head office.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Gathered and prepared sales materials in preparation for sales meetings.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.