Suvarna Y
Customer Care
Bangkok
Summary
Dynamic Customer Service Officer with a proven track record at Praxair India Pvt. Ltd., excelling in complaint resolution and fostering customer loyalty. Leveraging strong product knowledge and effective communication skills, I consistently enhanced customer satisfaction and retention through personalized service and proactive problem-solving strategies.
Overview
2
2
Languages
Work History
Customer Service Officer
Conmix India Ltd
- Assisted customers in resolving inquiries and issues, enhancing overall service satisfaction and fostering customer loyalty.
- Processed customer orders efficiently, ensuring accurate information entry and timely delivery of products.
- Maintained product knowledge to provide informed support, leading to improved customer interactions and trust.
- Collaborated with team members to streamline communication processes, resulting in quicker response times for customer requests.
Customer Service Officer
Praxair India Pvt.Ltd.
- Supported daily operations by managing inventory levels, ensuring availability of products for customer purchases.
- Trained new hires on customer service protocols, fostering a knowledgeable team capable of meeting client needs.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Completed data entry to record call notes, suggestions and questions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Guest Relations Officer
Centaur Hotel,Mumbai
- Facilitated exceptional guest experiences by addressing inquiries and resolving issues promptly, enhancing overall satisfaction levels.
- Coordinated check-in and check-out processes efficiently, ensuring a seamless guest arrival and departure experience.
- Implemented feedback collection methods to gather guest insights, driving improvements in service quality and operational effectiveness.
- Assisted in the development of guest service training materials, empowering staff to deliver consistent and high-quality service.
- Managed guest reservations and special requests using hotel management software, ensuring accuracy and attention to detail.
- Developed personalized guest interactions to foster loyalty and repeat business through tailored service offerings.
- Supported the marketing team by promoting hotel events and services, increasing guest engagement and participation.
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Greeted guests upon arrival and offered assistance.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
- Conducted regular room inspections to maintain high-quality accommodations for all guests.
- Handled customer complaints to satisfy and retain guests.
Education
Master of Science - Science
MUMBAI University
Mumbai 04.2001 -
Skills
Customer support
Timeline
Master of Science - Science
MUMBAI University
04.2001 -
Customer Service Officer
Conmix India Ltd
Customer Service Officer
Praxair India Pvt.Ltd.
Guest Relations Officer
Centaur Hotel,Mumbai