Hi, I’m
Suttida Wongprom
Singapore
Summary
Accomplished Admin/Online Marketing specialist and Barista at Cafe Roma and Hudson Coffee, respectively, demonstrating exceptional customer service. Excelled in social media management, increasing engagement through creative promotions, and mastered POS systems. Known for a positive attitude and teamwork, significantly enhancing customer satisfaction and operational efficiency.
Overview
5
years of professional experience
Work History
Cafe Roma
Admin / Online Marketing
08.2019 - 12.2023
Job overview
- Manage the social media page for the company (Facebook), E-commerce platform (Shopee, Lazada)
- Respond to customer’s enquirers and taking orders via Facebook and assist in packing of order for delivery
- Design packaging of products, poster and brochure
- Create branded/promotion
- Supported social media marketing efforts by sharing live updates from promotional events on company''s platforms
Hudson Coffee by Emirates Leisure Retail(s) PTE LTD
Barista, Service Crew
09.2023 - 07.2024
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Used POS system to accurately enter orders and process payments. Able to do both opening and closing shifts.
Education
Mahasarakham University, Mahasarakham, Thailand
Bachelor Of Arts from Business English
05.2020
Skills
- Friendly, Positive Attitude
- Cash Handling
- Opening and closing duties
- Active listener
- Order Taking
- Excellent memory
- POS Systems
- Customer Service
- Adaptable and Flexible
- Teamwork and Collaboration
- Multitasking Abilities
- Fast Learner
Timeline
Barista, Service Crew
Hudson Coffee by Emirates Leisure Retail(s) PTE LTD
09.2023 - 07.2024
Admin / Online Marketing
Cafe Roma
08.2019 - 12.2023
Mahasarakham University
Bachelor Of Arts from Business English
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