Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Suriyan Seansawat

Suriyan Seansawat

Senior Bell Captain
Ubon Ratchathani

Summary

Dynamic hospitality professional with extensive experience as a Senior Bell Captain at Evergreen Laurel Hotel Bangkok. Proven track record in enhancing guest satisfaction through exceptional service and efficient baggage handling. Skilled in training staff and fostering strong guest relations, ensuring a memorable stay for all visitors.

Overview

11
11
years of professional experience
1
1
Language

Work History

Senior Bell Captain

Evergreen Laurel Hotel Bangkok
05.2021 - Current
  • Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
  • Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills.
  • Streamlined luggage handling process for faster check-ins and check-outs, resulting in increased guest satisfaction.
  • Developed a strong rapport with guests by promptly addressing their needs and providing personalized service.
  • Trained new bell staff members on proper techniques and protocols, maintaining consistency in service quality.
  • Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.

Bellman

Grand Mercure Bangkok Windsor
10.2014 - 04.2020
  • Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
  • Explained important features of guest rooms to travelers.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Escorted guests to and from rooms and assisted with baggage.

Education

High School Diploma -

Bua Ngam Vitthaya
Ubon Ratchathani
04.2001 -

Skills

Dependability

Guest relations

Complaint handling

Tourism knowledge

Baggage handling

Concierge services

Guest services

Training and mentoring

Software

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Timeline

Senior Bell Captain

Evergreen Laurel Hotel Bangkok
05.2021 - Current

Bellman

Grand Mercure Bangkok Windsor
10.2014 - 04.2020

High School Diploma -

Bua Ngam Vitthaya
04.2001 -

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Suriyan SeansawatSenior Bell Captain