Sureewan Panphoon
Bangkok
Summary
Industrious Senior Service Delivery Manager with a background training and coaching peers to achieve project and personal goals. Reputable leader ready to evaluate client needs and find solutions that exceed expectations. Considered a focused decision-maker and offering a pleasant personality.
Overview
8
8
years of professional experience
Work History
Sr. Service Delivery Manager
Concentrix Services (Thailand) Co.,Ltd.
03.2022 - 04.2023
- Successfully led multiple projects with over 500 team members, ensuring outstanding results in terms of KPIs, financial performance, and effective personnel management
- Proactively initiated and executed new client projects, nurturing robust partner relationships, resulting in a notable 25% boost in client satisfaction
- Pioneered innovative initiatives that delivered, exemplifying a proactive and strategic approach to project management.
Business Unit Manager
Transcosmos Thailand
09.2021 - 02.2022
- Orchestrated three successful E-commerce projects, supervising 450+ team members, and achieved notable successes in KPI improvements, for instance, an 35% enhancement
- Managed P&L responsibilities and fostered enduring client relationships, contributing to ongoing business partnerships and a significant 20% revenue growth.
Operation Manager
Transcosmos Thailand
08.2020 - 08.2021
- Managed BPO operations for an E-commerce project with a team of approximately 180
- Oversaw all KPIs, successfully led weekly, monthly, and quarterly meetings with both local and global client teams
- Demonstrated agility in addressing client requests and collaborated effectively with global teams for operational cohesion.
CSM Assistant
ASUS (Thailand)
05.2018 - 08.2020
- Provided essential assistance to the Country Manager and full support to the TH Customer Service (CSC) department
- Collaborated closely with the headquarters (H/Q) and local stakeholders to manage urgent assignments while concurrently managing project responsibilities
- Accomplished noteworthy achievements, including a 40% cost reduction in the PUR service through a cost management project, and the successful setup and implementation of the Quality Management System (QMS) ISO9001:2015 in the role of Management Representative (MR).
Operation Executive
S.F Express, Bangkok (Thailand)
06.2017 - 04.2018
- Played a pivotal role as the primary point of contact (POC) for a special project, taking on the responsibility for project management and leading its successful execution
- Managed a broad portfolio of agents, including nationwide responsibilities for verification and resolution of payment issues
- Collaborated extensively with H/Q and international teams to facilitate reporting and address operational challenges
- Conducted daily operations, overseeing SA Ops teams and service stations
- Instituted and refined Standard Operating Procedures (SOPs) and work processes, ensuring they remained updated to accommodate new projects and continuous process improvement
- Maintained a vigilant focus on inbound and outbound shipments to ensure optimal service quality.
Office Manager
Koshida Vehicle Retailing (Thailand)
03.2016 - 05.2017
- Contributed to the establishment of a Japanese company's presence in Thailand, ensuring compliance with local regulations
- Played a pivotal role in setting up company systems aligned with Thai legal standards
- Held responsibilities encompassing HR functions, specifically in recruitment
- Provided crucial support for expatriate staff, serving as the visa and work permit coordinator, ensuring legal compliance and facilitating seamless operations for international employees.
Junior Manager
Aroii Bistro by Kiin Kiin (Denmark)
07.2015 - 12.2015
- Managed diverse service types within the restaurant, overseeing relationships with business partners, and efficiently handling urgent situations
- Coordinated closely with senior management from the head office, ensuring smooth operations and addressing managerial needs.
Planning Internship
TranscosmosTranscosmosLatexxinAroiiKoshidaLatexx Partner Berhad, Taiping (Malaysia)
01.2015 - 03.2015
- Initiated and led the vessel calendar improvement project aimed at enhancing workflow efficiency and optimizing scheduling processes.
Education
AP in Logistics Management -
Zealand Institute of Business And Technology
Denmark03-2015
B.Econ. -
Ramkhamhaeng University
Thailand04-2006
Skills
- Microsoft office Suite
- Internet Browsers
- Experience with CRM software
- Client Relationship Management
- Incident Investigation
- Schedule Coordination
- Workload Management
- Project Implementation
- Third-Party Contracts
- Performance Improvement
- Client Needs Assessments
- Data Analytics
- Case Documentation
- Effective Listening and Communication
- Project Planning
- Process Flow Validations
- Mentoring and Training
- Risk Mitigation
- Client Relationships
- Service Order Flow
- Resource Allocation
- Operations Support
- Customer Engagement
- Solutions Development
- Service delivery
- Delivery service
- Field service delivery
- Customer services
- Service recommendations
- Service quality optimization
- Service contract negotiation
- Customer delivery expertise
Languages
- Thai
- English
Languages
Thai
First Language
English
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Sr. Service Delivery Manager
Concentrix Services (Thailand) Co.,Ltd.
03.2022 - 04.2023
Business Unit Manager
Transcosmos Thailand
09.2021 - 02.2022
Operation Manager
Transcosmos Thailand
08.2020 - 08.2021
CSM Assistant
ASUS (Thailand)
05.2018 - 08.2020
Operation Executive
S.F Express, Bangkok (Thailand)
06.2017 - 04.2018
Office Manager
Koshida Vehicle Retailing (Thailand)
03.2016 - 05.2017
Junior Manager
Aroii Bistro by Kiin Kiin (Denmark)
07.2015 - 12.2015
Planning Internship
TranscosmosTranscosmosLatexxinAroiiKoshidaLatexx Partner Berhad, Taiping (Malaysia)
01.2015 - 03.2015
AP in Logistics Management -
Zealand Institute of Business And Technology
B.Econ. -
Ramkhamhaeng University
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