Sureeporn Lansan
Front Office Manager
420 Moo 7 Nuaklong Krabi
Summary
Experienced Front Office Department with over 10 years of expertise in hotel operations, guest services, and team leadership.
Currently serving as Front Office Manager, with a proven track record in enhancing guest satisfaction, improving front office operational efficiency, and managing daily operations in accordance with brand standards. Strong communication and problem-solving skills and a service-oriented mindset.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Assistant Manager - Front Office Manager
Centara Life Phu Pano Resort Krabi
04.2019 - Current
- Lead daily Front Office operations, including Reception, Reservations, Concierge, and Bell Services
- Manage VIP guests, service recovery, and guest complaints to maintain high guest satisfaction scores. Improved customer satisfaction by addressing and resolving complaints promptly.
- Train, coach, and schedule team members to ensure consistent service excellence.
- Coordinate with Housekeeping, Sales, and Revenue teams to optimize room availability, maximize occupancy, and drive room revenue
- Collaborate with Housekeeping and Engineering teams to identify and resolve room defects, ensuring all rooms are fully completed and guest-ready prior to arrival
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Front Desk Agent - Duty Manager
Centara Grand Beach Resort & Villas Krabi
10.2012 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in, check out process.
- Supervised front desk team and supported Front Office Team
- Improved guest satisfaction by promptly addressing and resolving guest concerns and handle guest complaints.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
BBA - Human Resource Management
Phuket Rajabhat University
04.2001 -
High School Diploma -
Krabi Technical College
04.2001 -
Skills
Operations Management
Team leadership
Cost reduction
Reservations & Room Allocation
SOP & Brand Standards Compliance
Opera PMS
Additional Information
Khun Pantiwa Laksanaprim (Hotel Manager)
Tel. 087-6293373
Timeline
Assistant Manager - Front Office Manager
Centara Life Phu Pano Resort Krabi
04.2019 - Current
Front Desk Agent - Duty Manager
Centara Grand Beach Resort & Villas Krabi
10.2012 - 05.2018
BBA - Human Resource Management
Phuket Rajabhat University
04.2001 -
High School Diploma -
Krabi Technical College
04.2001 -