Surawan Saengarun
Sr.Guest Relations Officer
Gender: Female, Age:43, Date Of Birth: July10 1981, Weight: 51, Height:163 Cm. Phuket,Thailand
Overview
15
15
years of professional experience
Work History
Senior Guest Relation Officer
Absolute Twin Sands Resort&spa
Phuket Thailand
08.2014 - Current
- Prepared and submitted detailed reports guest complaining
- Resolved customer issues quickly
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Corresponded with clients through email or telephone
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Front Desk Receptionist
Wnydham Hotel & Resort Patong Beach
Phuket Thailand
01.2009 - 04.2014
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to correct department or staff member.
- Maintained organized and clean front office area to welcoming environment for visitors.
Education
Bachelor's Degree - Marketing
Suan Dusit Rajabhat University
Trang 04.2001 -
Higher Vocational Certificate - Hospitality Branch
Rajamangala Un Iversity of Technology Srivijaya
Songkhla 04.2001 -
Skills
Audit reporting
Problem-Solving
Problem-solving aptitude
Teamwork and Collaboration
Attention to Detail
Timeline
Senior Guest Relation Officer
Absolute Twin Sands Resort&spa
08.2014 - Current
Front Desk Receptionist
Wnydham Hotel & Resort Patong Beach
01.2009 - 04.2014
Bachelor's Degree - Marketing
Suan Dusit Rajabhat University
04.2001 -
Higher Vocational Certificate - Hospitality Branch
Rajamangala Un Iversity of Technology Srivijaya
04.2001 -