Service Supervisor
Summary
Helpful Service Supervisor with 7 years of hotel experience.
Friendly and personable with dedication to providing
excellent customer and personal service. Outstanding verbal
and written communication skills. Customer-focused Service
Supervisor with qualifications in customer service, personal
service, account management, staff development and team
leadership.
Overview
7
7
years of professional experience
Work History
Supervisor
Your Service
01.2016 - 06.2023
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and all information requirment
- Tracked customer service cases and updated service software with customer information
- Monitored team's performance and gave feedback when necessary
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to passenger inquiries and concerns in a professional and efficient manner
Education
Bachelor Degree of Tourism - Management
Eastern Asia University
March 2010
Skills
- Excellent guest service skills
- Ability to handle stressful situations calmly and efficiently
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Love working as a team and always ready to work as a team
- To achieve the set goals together
Accomplishments
- Chatrium Residence
- Sathon Bangkok
- Statement of
- Achievement
- Long Service Award- 5 years Certificate
- Languages
- English
- Updated job knowledge by attending workshops, training sessions and educational opportunities
- A
- Prueksa 77, Samut Prakan
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled customer complaints and inquiries
- Answered constant flow of customer calls with minimal wait times
- Khun Wanaschanan Nuprom
- Front Office Manager
- Tel.0
References
Reference Person
Timeline
Supervisor
Your Service
01.2016 - 06.2023
Bachelor Degree of Tourism - Management
Eastern Asia University
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