Thanapan Singhadhepthada
Customer Service Representative
Bangna,Bangkok
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Charoen CableTV Network CO.,LTD
10.2020 - 02.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- In meantime I have to Handel and make a booking for foreigner or Thai customer for booking limousine cars going to Hotel, Home, Air Port or Place to place ( i.e. Spa, Massage shop
Customer Service Officer
GOSOFT CO.,LTD
04.2019 - 01.2020
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Handle and take feedback from customers who was visited 7-Eleven Branch who was feeling bad or good service to send to store manage to improve there service to excellent.
- Solve some problem with customer can not access the All Member, 7-Card (Top-Up Card - Smart purse),7-Eleven Application
- Crisis Management for customer who was complaint to store
Roadside Assistance Agent
TR-D Co., LTD
11.2018 - 01.2019
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles
Call Center Representative
Global Service Center CO.,LTD
Bangkok, Bangkok
01.2014 - 12.2017
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Science - Computer Networking And Telecommunications
Boston University
Boston 2004.07 - 2006.05
High School Diploma -
Assumption College Sriracha
Chon Buri, Thailand 2001.01 - 2003.04
Skills
Complaint resolution
Report Generation
Call Management
English Language
Product Knowledge
Call center experience
Customer Relations
Work under pressure
Communication skills
Timeline
Customer Service Representative
Charoen CableTV Network CO.,LTD
10.2020 - 02.2024
Customer Service Officer
GOSOFT CO.,LTD
04.2019 - 01.2020
Roadside Assistance Agent
TR-D Co., LTD
11.2018 - 01.2019
Call Center Representative
Global Service Center CO.,LTD
01.2014 - 12.2017
Bachelor of Science - Computer Networking And Telecommunications
Boston University
2004.07 - 2006.05
High School Diploma -
Assumption College Sriracha
2001.01 - 2003.04