Summary
Overview
Work History
Education
Skills
Timeline
Generic

Supparus Phiphutphun

Customer Support Associate
69/118 Sukhumvit Road, Bangchak Sub-district, Phra Kanong District, Bangkok

Summary

Adept in Multitasking and problem-solving, I enhanced customer satisfaction at BITKUB ONLINE by efficiently resolving inquiries, showcasing my multitasking abilities and teamwork. Fluent in Thai and English, my background spans from customer support to web administration, always focusing on impactful results and collaboration.

Overview

4
4
years of professional experience

Work History

Customer Support Associate

BITKUB ONLINE COMPANY LIMITED
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
  • Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.

Service Recovery Team

Transcosmos (Thailand) Co., Ltd.
11.2023 - 04.2024
  • Identifying problems that occur and provide solutions to customer via phone and email
  • Acknowledging problem and receiving feedback from customer

Sales Staff Member

Seven Days Optic
07.2023 - 10.2023
  • Conduct retail sale
  • Provide refraction to customer
  • Fit and dispense spectacles

Barista

Olive Bangkok Hotel
12.2022 - 05.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Web Admin

Million Head Pro Audio
02.2021 - 05.2021
  • Preparing product data and uploading it to company's e-commerce platform

Education

Bachelor of Arts - Western Music

Chandrakasem Rajabhat University
Bangkok, Thailand
04.2001 -

Skills

    Microsoft Office

    Problem-solving abilities

    Active Listening

    Fluent in both Thai and English (Toeic 850)

    Photoshop / Premiere pro

    Multitasking

    Teamwork and Collaboration

Timeline

Customer Support Associate

BITKUB ONLINE COMPANY LIMITED
05.2024 - Current

Service Recovery Team

Transcosmos (Thailand) Co., Ltd.
11.2023 - 04.2024

Sales Staff Member

Seven Days Optic
07.2023 - 10.2023

Barista

Olive Bangkok Hotel
12.2022 - 05.2023

Web Admin

Million Head Pro Audio
02.2021 - 05.2021

Bachelor of Arts - Western Music

Chandrakasem Rajabhat University
04.2001 -

Similar Profiles

CREATE PROFILE
Supparus PhiphutphunCustomer Support Associate