Suphachok Chuihirun
Bangkok
Summary
Accomplished Business Development professional with extensive experience in software implementation, business development, and customer care. Proven track record in managing software projects, negotiating client contracts, and developing effective business strategies. Adept at client communication, team collaboration, and market research. Demonstrated expertise in CRM software utilization, lead generation, and competitor analysis. Career goal: to leverage skills in a dynamic environment to drive business growth and enhance client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development (Site Acquisition)
C.J. Express Company Limited
Bangkok
07.2025 - Current
- Identify, evaluate, and secure potential sites for business expansion in line with company strategy.
- Conduct market research, feasibility studies, and competitor analysis to assess site potential.
- Negotiate terms and agreements with landlords, property owners, and developers.
- Prepare and present business cases, financial analysis, and site proposals to management.
- Coordinate with legal, engineering, and other internal teams to ensure smooth contract execution and project development.
- Build and maintain strong relationships with key stakeholders, landlords, and business partners.
- Monitor the entire site acquisition process to ensure timely delivery and alignment with business objectives.
- Support overall business development initiatives and explore new opportunities for network expansion.
Solution Consultant (Software Implementer)
Gofive Co.,Ltd
Bangkok
06.2024 - 12.2024
- Plan and manage the software implementation process to ensure timely and budget-compliant delivery.
- Coordinate with internal teams and clients to ensure successful project completion.
- Collaborate with clients and internal teams to understand and define the client's software needs and expectations.
- Assess existing systems and align them with the proposed software solution.
- Perform software installations according to specified requirements.
- Customize software to meet the unique needs of the client, including setting parameters and modifying functionalities.
- Conduct testing after installation to ensure that the software functions correctly and meets the client's requirements.
- Troubleshoot and resolve any issues encountered during testing, making adjustments as necessary.
- Prepare and deliver training sessions for end-users on how to effectively use the software. Develop user manuals and training documentation to support the training process.
- Provide ongoing support to clients after the software installation is completed, offering advice and resolving any issues that arise.
- Update and upgrade the software as client needs evolve or as new versions are released.
- Prepare detailed reports on the software implementation process and document relevant operational information.
- Record any issues and solutions for future reference.
- Utilized CRM software to track customer data, interactions, and activity, resulting in improved customer service
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Senior Online Marketing and Business Development
EventPass
Mueang Nonthaburi
07.2022 - 12.2023
- Collaborated with senior management to develop and implement a business plan that increased market share
- Collaborated with marketing and business development teams to identify and pursue new sales opportunities
- Coordinated the design, development, and launch of a new website, resulting in increased online visibility and customer engagement
- Developed and implemented effective marketing strategies to grow the business and attract new customers
- Managed and supervised the development of marketing materials such as brochures, flyers, and emails
- Collaborated to utilize digital marketing tactics to increase online visibility and brand recognition.
Business Development
Horganice Co.,Ltd
Bangkok
11.2020 - 02.2022
- Achieved sales target
- Built up Thailand business market and company branding in the Real Estate Industry
- Developed and implemented business plans to ensure attainment of revenue and profitability of the company's business in Thailand
- Supported teams in preparation of sales proposal and presentations
- Provided timely feedback to the management regarding performance
- Adhered to all company policies, procedures, and business ethic code and ensured that they are communicated and implemented within the team
- Prepared Weekly Challenge Day reports as required by the management
- Assisted in the development and implementation of marketing plans if needed
- Seeking for Opportunity Partner to Develop Business.
Business Operation Officer
Urban Mobility Tech Co.,Ltd
Bangkok
01.2020 - 06.2020
- Dealing with clients to close projects
- Dealing and handling all procedures with clients
- Working with company partners
- Working with Business Development team to provide support to clients
- Supporting the company in other different roles as needed in an early stage company.
Customer Care
Rabbit LINE Pay Co.,Ltd
Bangkok
09.2018 - 11.2019
- Ensured team members deliver the best services to customers with the right procedures in place as well as maintain the stable daily operation
- Helped manage KPIs for LINE TH Customer Care by implementing effective reporting and monitoring with action plan and program aimed at continuous improvement
- Identified, analyzed, and prioritized customer issues and escalated them to cross-functional teams to resolve the issues on time
- Cooperated with Rabbit LINE Pay Membership Management Team to check the quality of answered cases (QA)
- Conducted a variety of customer satisfaction activities including tracking metrics, quantitative and qualitative data gathering, analysis, and initiative driving for improvement
- Built standard operating procedure, documents, and FAQs
- Ensured the workflow or template of customer care runs smoothly and efficiently
- Responsible for staff development through monitoring staff's performance, training, and coaching
- Handled customer complaints and provided resolutions in a timely manner
- Facilitated regular meetings with staff
- Motivated and guided staff to ensure goals are met and drive results
- Able to complete special projects and/or other tasks as assigned.
Customer Support
Electronics Extreme
Nonthaburi
04.2017 - 12.2017
- Opened and maintained customer accounts by recording account information
- Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Supported customers via Live Chat Software
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Worked with customer service manager to ensure proper customer service is being delivered.
Business Development Executive (Contract 3 Month)
ManpowerGroup Thailand
Bangkok
1 2024 - 3 2024
- Negotiated contracts with key customers
- Developed effective client proposal
- Conducted market research to identify new business opportunities and trends
- Analyzed market trends and competitive landscape to identify areas for growth and expansion
- Negotiated and closed key deals with top-tier clients
- Created effective sales presentations
- Developed and managed a sales pipeline and revenue.
Education
Bachelor of Arts - International College, Airline Business
Suansunandha Rajabhat University
Bangkok, Thailand12.2015
Skills
- Site negotiation
- Market research
- Feasibility analysis
- Business case preparation
- Contract management
- Client relationship management
- Project management
- Software implementation
- Cross-functional collaboration
- Lease agreements
Certification
- Requirement management and Change
- Project Assessment and Tracking by tools
- EF SET English Certificate 56/100 (B2 Upper Intermediate)
Hobbies and interests
- Play Bass Guitar
- Make a Rock Bands
- Digital Marketing Knowledge
Languages
Thai
First Language
English
Upper Intermediate (B2)
B2
Timeline
Business Development (Site Acquisition)
C.J. Express Company Limited
07.2025 - Current
Solution Consultant (Software Implementer)
Gofive Co.,Ltd
06.2024 - 12.2024
Senior Online Marketing and Business Development
EventPass
07.2022 - 12.2023
Business Development
Horganice Co.,Ltd
11.2020 - 02.2022
Business Operation Officer
Urban Mobility Tech Co.,Ltd
01.2020 - 06.2020
Customer Care
Rabbit LINE Pay Co.,Ltd
09.2018 - 11.2019
Customer Support
Electronics Extreme
04.2017 - 12.2017
Business Development Executive (Contract 3 Month)
ManpowerGroup Thailand
1 2024 - 3 2024
Bachelor of Arts - International College, Airline Business
Suansunandha Rajabhat University
Similar Profiles
Kanrawee HaseKanrawee Hase
Category Division Manager (HBA) at C.J. Express Group Co.,LtdCategory Division Manager (HBA) at C.J. Express Group Co.,Ltd
Robert AvalosRobert Avalos
Storage Handler, Mover at C.J. Moving and Storage CompanyStorage Handler, Mover at C.J. Moving and Storage Company
John Oluwatobiloba OgunbanjoJohn Oluwatobiloba Ogunbanjo
Freight Forwarder at Joma express company limitedFreight Forwarder at Joma express company limited
PASSANANTA SANTISOPASRIPASSANANTA SANTISOPASRI
Product Specialist – Psychiatric Team at Thai-Otsuka Pharmaceutical Co., Ltd.Product Specialist – Psychiatric Team at Thai-Otsuka Pharmaceutical Co., Ltd.
Sabai Hlaing WinSabai Hlaing Win
Software Engineer, Application Development at 2c2p (Thailand)Software Engineer, Application Development at 2c2p (Thailand)