Supatsorn Pikulson
Sales Deputy Manager
59/6 Prachasongkhro 28,Dindeang
Summary
With a strong background in sales logistics and management, I have successfully developed and implemented sales strategies for the past 3 years. Additionally, I bring 3 years of experience in operations and transportation, further enhancing my ability to lead successful sales strategies that drive market share growth and customer satisfaction. Expertise in team leadership and strategic planning further strengthens capabilities in achieving success.
Overview
12
12
years of professional experience
2
2
Languages
1970
1970
years of post-secondary education
Work History
Deputy Sales Manager
Flash Express(Thailand)
01.2023 - Current
- Manage Sales staff 15 persons in each regional districts by communicating job expectation and providing direction,support,and motivation to team to achieve Sales KPIs.
- Design and develop procedures to ensure sales team achieves customer service expectations,resulting in annual increase customer satisfactions by 5%
- Improve and maintain profit objectives exceeding over 10M in monthly sales
- Responsible for resolving problems: Identify and analyzing markets trends,monitoring competitors activities.
Assistant Solution Design Manager
Kerry Logistics (Thailand)
06.2022 - 01.2023
- Lead of project Implement for home appliance manufacturer: Manage end-to-end project life cycle, critical milestones, key deliverables, project financials, timely reporting and sub-project risks, and close coordination and follow-ups with internal and regional stakeholders' cross-functional teams and external parties as vendors
- Solution design : Develop cost and price model based on the designed solution in response to Request for Quotation (RFQs), design Warehouse's layout, Cost Utilization.
Franchise Management Manager
Best Logisics Technology(Thailand)
09.2020 - 05.2022
- Partnered with 30 Franchisees both Northern and Southern areas to understand customer requirements better allowing them to provide logistics solutions that met their specific needs.
- Drove improvements in order accuracy rates and on-time delivery performance by closely monitoring metrics achieves the KPIs, and implementing corrective actions to address root causes.
- Achieved cost savings by conducting thorough analyses of transportation modes, and service options before making procurement decisions.
Customer Service Team Leader
S.F. Express(Thailand)
07.2017 - 09.2020
- Coaching and leading 10 CS team to be qualified according to HQ KPI standards and improving overall customer service quality.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Recognized as a top performer due to consistently exceeding performance targets related to customer satisfaction scores and call handling efficiency metrics.
Overseas Project Coordinator&Chinese Translator
Elextronics Extreme
06.2015 - 07.2017
Internship
Royal Thai Consulate-general Guangzhou
06.2013 - 08.2013
- Coordination between Thailand and the Chinese authorities in the Province of Guangdong and Hainan, Thai-Chinese economic and political perspective
- Customs Counsellor: Issuing Thailand visa arrivals
- Thailand Board of Investment: Encouraging Thai businesses Market access to China
Internship
Tourism Authority in Thailand
04.2013 - 05.2013
- Promoting Thailand's attraction places via China's social media channels
- Being the TAT exhibition booth staff promote Thailand SME investment in China
Education
MBA - Logistics and Supply Chain Management
04.2021 - 2023.01
- 3.8 GPA
Bachelor of Arts - Faculty of Political Science, Sociology&Anthropology
2011.01 - 2015.01
Skills
Sales Strategy Development
Timeline
Deputy Sales Manager - Flash Express(Thailand)
01.2023 - Current
Assistant Solution Design Manager - Kerry Logistics (Thailand)
06.2022 - 01.2023
Ramkamheang University - MBA, Logistics and Supply Chain Management
04.2021 - 2023.01
Franchise Management Manager - Best Logisics Technology(Thailand)
09.2020 - 05.2022
Customer Service Team Leader - S.F. Express(Thailand)
07.2017 - 09.2020
Overseas Project Coordinator&Chinese Translator - Elextronics Extreme
06.2015 - 07.2017
Internship - Royal Thai Consulate-general Guangzhou
06.2013 - 08.2013
Internship - Tourism Authority in Thailand
04.2013 - 05.2013
Chulalongkorn University - Bachelor of Arts, Faculty of Political Science, Sociology&Anthropology
2011.01 - 2015.01
Languages
English
Advanced
C1
Chinese Mandarin
Upper intermediate
B2
Training Certificates
- Custom broker training (80 hrs)
- PMI Agile Certified Practitioner (PMI-ACP)
- Project Management Skills for Leaders
- ISO Quality Management ISO9001
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