SUPAPORN JAEMLEK
Bar Manager
Suratthani,Thailand
Summary
Reliable individual proudly offering 11 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Reliable Bar Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Woobar Liquid Manager
W Hotels -Woo bar
suratthani, Thailand
06.2017 - 12.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Mentored team members to enhance professional development and accountability in workplace.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Detail Revenues and budget •Details of Upselling and selling point • Detail and control of expenses • Team Manage and Inspireation team •Conduct Coaching topic of Guest voice, goldball Food safety and hygiene internal and external Audit ,upselling, selling point, HID, Service sequence of the bar, personal coaching, •Managing of Functions and Event Venues bar and restaurant •Created the personal service Guest higher level •beverage controller and Codinate with Accounting •Menu created in the system Templet
Assistance Liquid Manager
W Hotels -Woo bar
suratthani, Thailand
05.2015 - 07.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Mentored team members to enhance professional development and accountability in workplace.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Detail Revenues and budget
•Details of Upselling and selling point
• Detail and control of expenses
• Team Manage and Inspireation team
•Conduct Coaching topic of Guest voice, goldball Food safety and hygiene internal and external Audit ,upselling, selling point, HID, Service sequence of the bar, personal coaching,
•Managing of Functions and Event Venues bar and restaurant
•Created the personal service Guest higher level
•beverage controller and Codinate with Accounting
•Menu created in the system Templet
Woobar Shift Leader
W Hotels -Woo bar
suratthani, Thailand
11.2013 - 07.2015
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Closed out cash register and prepared cashier report at close of business.
Namu and Sip Bar Attendant
W Hotels -Woo bar
suratthani, Thailand
03.2010 - 11.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Service Attendant(Ice Bar and Henry J Beans)
Amari Pattaya hotel-
Pattaya , Chonburi
01.2008 - 01.2010
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Greeted new customers, discussed specials and took drink orders.
Education
Bachelor of Arts - Achelor Degree Tourism Industry Program
Rajabhat University
Nakhon Pathom Thailand 07.2004 - 10.2008
Soft skill and Hard skill
Soft skill :
Leadership Skill
Delegation skill
Influencing skill
Critical thinking
Logical Reasoning
Planning
motivational skill
Creative skills
**********************
Hard skill:
Microsoft Word Excell
PowerPoint
Photo shop
Photo shooting
**********************
People skill:
Strong communication skill
active listening skill
know how to show empathy to other
Friendly
Language skill
Thai *****
English ****
Chinese ***
Timeline
Woobar Liquid Manager
W Hotels -Woo bar
06.2017 - 12.2019
Assistance Liquid Manager
W Hotels -Woo bar
05.2015 - 07.2017
Woobar Shift Leader
W Hotels -Woo bar
11.2013 - 07.2015
Namu and Sip Bar Attendant
W Hotels -Woo bar
03.2010 - 11.2012
Service Attendant(Ice Bar and Henry J Beans)
Amari Pattaya hotel-
01.2008 - 01.2010
Bachelor of Arts - Achelor Degree Tourism Industry Program
Rajabhat University
07.2004 - 10.2008
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