Supanan Wiwatwonsakul
School Receptionist
Bangkok
Summary
Dynamic and empathetic professional with extensive experience as a School Receptionist at King College's International School Bangkok. Proven ability in managing front desk operations and resolving customer inquiries with cultural sensitivity. Skilled in file management and scheduling, ensuring efficient communication and support for the school’s safeguarding protocols.
Overview
8
8
years of professional experience
Work History
School Receptionist
King College's International School Bangkok
04.2025 - Current
- Serve as the first point of contact for all visitors, parents, and pupils, providing a warm, professional, and efficient reception service.
- Manage incoming calls and correspondence, directing inquiries appropriately and ensuring prompt and courteous communication.
- Maintain accurate visitor logs and uphold the school’s safeguarding protocols by ensuring that all visitors are properly identified and authorized before entry.
- Handled inquiries with professionalism and cultural sensitivity.
- Support the school’s commitment to safeguarding and promoting the welfare of children by adhering to safeguarding policies and reporting concerns promptly to the designated safeguarding lead (DSL).
- Handle and document parental complaints and concerns in a sensitive, confidential, ensuring they are directed to the appropriate staff members in line with the school’s complaints procedure.
Receptionist
Fitness First
09.2024 - 03.2025
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Exceed the expectation of Fitness First members and guest in person and over the phone by delivering excellent customer service
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Documentation Officer
Thai Lawyer for Human Rights
03.2021 - 10.2024
- Conduct trial observation regarding the cases on freedom of expression and freedom of assembly
- briefed to diplomat, embassies, UN agencies, and international organization regarding in human right infringement
- Assisted with drafting, editing, proofreading, translation, and distributing with publication such as press release, series of interview, briefing paper, open letter, reports and etc.
Campaign Officer
ILaw (Internet Dialogue for Law Reform)
08.2017 - 02.2020
- Conducted trial observation regarding the case of freedom of expression and freedom of assembly and translated legal cases
- Disseminated the collected information related to human right infringement on online platform and database
- Analyzed the law passed by National Legislative Assembly and release news report
Tutor
Bright Up Center
04.2017 - 01.2019
- Provided individualized feedback and support that helped students to effectively identify and address their learning needs
- Developed lesson plans that aligned with Common Core standards and met the needs of individual students
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Bachelor of Arts - Social Science
Mahidol University International College
Nakhon Pathom, Thailand 04.2001 -
Skills
Empathy and patience
File management
Strong organization
Scheduling appointments
Telephone skills
Information dissemination
Customer/Client relations
Front desk operations
Timeline
School Receptionist
King College's International School Bangkok
04.2025 - Current
Receptionist
Fitness First
09.2024 - 03.2025
Documentation Officer
Thai Lawyer for Human Rights
03.2021 - 10.2024
Campaign Officer
ILaw (Internet Dialogue for Law Reform)
08.2017 - 02.2020
Tutor
Bright Up Center
04.2017 - 01.2019
Bachelor of Arts - Social Science
Mahidol University International College
04.2001 -