Supalak Soimadee
Data-driven IT & Digital Solutions Consultant
Bangkok
Summary
Experienced Engagement Manager and Data-Driven Business Analyst with nearly 20 years of proven success across IT and diverse industries, including PropTech, SaaS, and system integrators. Adept at leading cross-functional teams to deliver impactful data visualization and analytics projects that enhance customer retention and drive growth. Technically skilled in SQL, Looker, Power BI, Python, and agile methodologies, with a passion for translating complex data into actionable insights to optimize processes and enable data-driven decision-making.
Overview
20
20
years of professional experience
1
1
Certification
2
2
Languages
Work History
Part-time Instructor
Pateepaleepol Technological College (Vocational and High Vocational Certificate Programs)
11.2024 - 10.2025
- Taught Computer Programming (Python) and Database Systems to vocational students.
- Delivered lessons on Digital Business and Object-Oriented System Analysis.
- Developed practical skills for students to apply data-driven techniques.
- Educated and inspired 111 students in 5 different subjects, ensuring comprehensive academic development.
Business Analyst Lead & Product Owner
Relearn Solution Co., Ltd. (Software House)
04.2025 - 08.2025
- Spearheaded the collaboration of 4 business analysts and 8 scrum team members, achieving seamless integration with multiple vendors and stakeholders for Thailand's Social Security System overhaul.
- Delivered 14 subsystem analyses and product releases, maintaining a 95% on-time delivery rate under strict regulatory environments.
- Standardized documentation and agile best practices, reducing requirement gaps across all enterprise subsystems by 30% and boosting team productivity.
- Facilitated daily standup and sprint reviews that increased stakeholder engagement and accelerated decision-making cycles.
Business Strategy and Operations Analyst
PropertyGuru Group (PropTech)
01.2022 - 10.2024
- Drove a 1000% exceedance of OKR targets by leading the development of real-time Looker (GCP) dashboards, which leveraged consumer data to inform strategic decisions across 4 SEA markets.
- Analyzed existing SaaS client data, uncovering actionable insights that enhanced client retention and satisfaction through targeted engagement.
- Optimized quarterly business review (QBR) reporting, reducing delivery time from 5 hours to 5 minutes and empowering teams to focus on high-impact, client-centric solutions.
- Conducted regional training for Customer Success teams, enabling 95% achievement of sales targets through applied data-driven methodologies and cross-team collaboration.
Engagement Manager (Customer Success Manager)
PropertyGuru Group (PropTech)
01.2020 - 12.2021
- Achieved 90% client retention by managing SaaS e-sales kits and CRM systems, conducting QBRs and workshops, and identifying data-driven solutions to address customer challenges.
- Orchestrated project delivery with cross-functional teams for engineers, product, sales, and content to exceed tight deadlines, including onboarding 20 complex projects in a single week.
- Identified strategic upsell/cross-sell opportunities, directly contributing to revenue growth and account expansion in competitive SaaS markets.
- Developed and launched client feedback programs, integrating actionable insights that drove measurable improvements in product adoption and customer experience.
Business Analyst Supervisor
2Fellows Network and Design Co., Ltd. (Software House)
09.2019 - 12.2019
- Led requirements engineering and solution design for tailored software projects, establishing bid strategies and documentation that improved win rate and delivery clarity.
- Built and managed key stakeholder relationships, coordinating vendor selection and performance to ensure on-time, on-budget project delivery.
- Handled 17 bid-stage projects in 4 months (10 with existing TOR, 7 greenfield), increasing proposal throughput and standardizing pre-sales processes.
Senior Presales and Project Coordinator
Teo Hong Silom Co., Ltd. (ICT Solutions)
06.2017 - 10.2018
- Developed Tableau BI dashboards for network analytics and bandwidth optimization.
- Managed end-to-end AWS Elemental media services platform implementation, guaranteeing 99.9% uptime for large-scale video streaming and monetization events.
- Delivered technical proposals, compiled TOR/RFP, and coordinated cross-team efforts for on-time project delivery.
Senior Business Analyst Digital Transformation
T.G. Cellular World Co., Ltd. (Mobile Retail)
10.2016 - 05.2017
- Established and performed an automated logistics workflow using VBA and ERP integration, increasing operational efficiency by reducing Air Waybill management time from 14 hours to 5 minutes.
- Coordinated system implementation across 200+ retail sites, streamlining multi-department collaboration.
Presales Consultant
FUJIFILM Business Innovation Thailand (Document Solutions)
06.2007 - 07.2016
- Delivered tailored technology solutions and presales demonstrations for a diverse client portfolio, focusing on digital production, Workflow Integration, Variable Data Printing (VDP), SaaS-based Colour Management Systems, and Document Solution platforms.
- Collaborated with sales and engineering teams to design customer-centric solutions, driving business process optimization.
- Developed and conducted comprehensive customer training programs to enhance product adoption and competency.
- Supported post-sale optimization and stakeholder engagement to improve customer satisfaction and retention.
- Earned 2nd Runner-Up Award – Genko Itchi (Mar 2013) and Best Supporter Award (Apr 2012) for presenting saleable solutions, creating efficient workflows, and strengthening cross-team collaboration.
.NET Programmer
CMG Group (Distributor of Global Lifestyle Brand)
08.2005 - 05.2007
- Designed and developed .NET applications for CASIO ECR systems, including companion software bundled with more than 10 ECR models to speed up SKU data entry for clients.
- Provided technical consulting for CASIO handheld terminals, POS systems, and electronic cash registers (ECRs).
- Create comprehensive user manuals for the CASIO product range.
Education
Master of Science - Software Engineering for Data Science
King Mongkut’s University of Technology Thonburi
Bangkok, Thailand08.2023
Bachelor of Science - Computer Science
King Mongkut’s University of Technology North Bangkok
Bangkok, Thailand05.2005
Diploma - Business Computer
Rajamangala University of Technology Krungthep
Bangkok, Thailand03.2002
Skills
Adept at using Python, SQL, R, and VBA for data analysis
Certification
Microsoft Certified – Azure AI Fundamentals (AI-900)
Accomplishments
- Increased revenue and account growth through strategic upsell and cross-sell initiatives in competitive SaaS markets, achieving 90%+ client retention.
- Exceeded OKR by over 1000% in dashboard development at PropertyGuru, accelerating data-driven decisions across SEA markets.
- Awarded “Guru of the Month” for delivering 20+ client onboarding projects within a week at PropertyGuru.
- Optimized logistics processes, reducing Air Waybill management from 14 hours to 5 minutes via VBA automation.
- Recognized with multiple awards at FUJIFILM for innovation and outstanding teamwork, impacting customer solutions.
CORE COMPETENCIES
- Engagement & Client Relationship Management
- Data Analytics & Business Intelligence (SQL, Looker, Power BI, Tableau)
- Stakeholder Communication & Cross-Functional Collaboration
- Project & Product Ownership (Agile/UAT, Scrum)
- Data Visualization & Dashboard Development
- Requirement Gathering & Solution Design & Demonstrate/POC
- SaaS Customer Success Strategy & Cloud SaaS Product Implementation
- Technical Training & Knowledge Transfer
Timeline
Business Analyst Lead & Product Owner
Relearn Solution Co., Ltd. (Software House)
04.2025 - 08.2025
Part-time Instructor
Pateepaleepol Technological College (Vocational and High Vocational Certificate Programs)
11.2024 - 10.2025
Business Strategy and Operations Analyst
PropertyGuru Group (PropTech)
01.2022 - 10.2024
Engagement Manager (Customer Success Manager)
PropertyGuru Group (PropTech)
01.2020 - 12.2021
Business Analyst Supervisor
2Fellows Network and Design Co., Ltd. (Software House)
09.2019 - 12.2019
Senior Presales and Project Coordinator
Teo Hong Silom Co., Ltd. (ICT Solutions)
06.2017 - 10.2018
Senior Business Analyst Digital Transformation
T.G. Cellular World Co., Ltd. (Mobile Retail)
10.2016 - 05.2017
Presales Consultant
FUJIFILM Business Innovation Thailand (Document Solutions)
06.2007 - 07.2016
.NET Programmer
CMG Group (Distributor of Global Lifestyle Brand)
08.2005 - 05.2007
Master of Science - Software Engineering for Data Science
King Mongkut’s University of Technology Thonburi
Bachelor of Science - Computer Science
King Mongkut’s University of Technology North Bangkok
Diploma - Business Computer
Rajamangala University of Technology Krungthep