Summary
Overview
Work History
Education
Skills
Timeline
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Sunlaya Busabun

Sunlaya Busabun

Bangkok

Summary

Experience in managing warehouse operations, including inventory control, receiving, dispatching, and team supervision. Adept at optimizing workflows, ensuring safety compliance, and maintaining accurate stock records. Proven track record in leading teams to meet productivity targets while maintaining high standards of efficiency, accuracy, and organization.

Overview

10
10
years of professional experience

Work History

In-Flight Services Supervisor

Thai Lion Mentari Co. Ltd,
Bangkok
09.2019 - Current
  • Supervised daily operations to ensure team adherence to safety protocols.
  • Trained new employees on operational procedures and company policies.
  • Monitored inventory levels and ordered supplies as needed for smooth operations.
  • Implemented process improvements to enhance efficiency in daily tasks.
  • Resolved employee conflicts promptly to maintain a positive work environment.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Utilized adocument management system to organize company files, keeping up-to-date and easily accessible data.

Airport Operations Officer

Vietnam Airlines
Bangkok
09.2016 - 08.2019
  • Coordinated flight schedules and gate assignments for smooth airport operations.
  • Monitored ground handling processes to ensure compliance with safety standards.
  • Communicated effectively with crew members regarding flight status and changes.
  • Assisted in managing passenger flow during peak travel times at the airport.
  • Collaborated with multiple departments to streamline operational procedures.
  • Resolved passenger inquiries and concerns to improve overall service experience.
  • Inspected baggage for hazardous materials or restricted items prior to loading onto aircraft.
  • Performed administrative duties such as maintaining records, filing reports, andresponding to inquiries from passengers or other staff members.
  • Assisted in the coordination of ground support equipment for aircrafts at gates or remote locations on the airfield.
  • Provided guidance to pilots regarding takeoffs and landings, taxiways, runways, weather conditions.

Passenger Sales and Services Agent

Lufthansa Services (Thailand) Ltd.
Bangkok
07.2015 - 08.2016
  • Assisted passengers with ticketing and check-in processes efficiently.
  • Provided information about flight schedules and travel policies to customers.
  • Handled baggage claims and resolved issues for travelers promptly.
  • Coordinated with airline staff to ensure smooth boarding procedures.
  • Supported emergency response procedures during flight delays and cancellations.
  • Advised passengers of any delays or cancellations promptly.
  • Greeted passengers and assisted with ticketing, boarding, and baggage inquiries.

Education

Bachelor's of Technology - Airport Management

Civil Aviation Training Center
Bangkok
06-2015

Skills

  • Employee training
  • Inventory management
  • Flight operations coordination
  • Staff supervision
  • Problem solving
  • Operations management

Timeline

In-Flight Services Supervisor

Thai Lion Mentari Co. Ltd,
09.2019 - Current

Airport Operations Officer

Vietnam Airlines
09.2016 - 08.2019

Passenger Sales and Services Agent

Lufthansa Services (Thailand) Ltd.
07.2015 - 08.2016

Bachelor's of Technology - Airport Management

Civil Aviation Training Center

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Sunlaya Busabun