Sunisa Phummarin

• Provide pricing and work rate to overseas agents.

• Prepare enquiry report every month

• Follow up on oversea agent and corporate sales instruction.

• Coordinate with corporate sales department and business development manager in order and follow up the lists of sales

lead with overseas agent.

• Send Statement of account to agents, follow up and confirm amount in time.

• Communicate with internal departments for follow up shipment.

• Responsible monthly report the marketing movement to report management

• Prepare timely information and reports as specified and requested by Manager.

• Prompt response to the requirements from agents such as rate enquiry, update shipment status, etc

• Request rate and Booking flight with the airline.

• Customer service for airexport/airimport once our team loads of work.

• Committee and Secretary of ISO 9001:2015

• Contact directly with liner and co-loader agent by telephone or Email.

• Receiving order and booking instruction as oversea agent and customer.

• Provide pricing and working rate to overseas agent.

• Follow up and inform information to overseas agent requirements.

• Communicate and coordinate with internal departments and update status of the job to Customer.

• To process order, booking with shipping line, send booking confirmation to customer , book trucking and shipping,

submit document to shipping line, issue BL, key cost, issue invoice, and send pre-alert to overseas agent.

• Recheck all of cost and gross profit before closing job to ensure that the job to make profit.

• Handle and resolve customer or oversea agent complaints

• Deal directly with customer either by telephone, Electronically, Email or Face to Face.

• Respond promptly to customer inquiries.

• Direct investigations to verify and resolve customer or shipper complaints.

• Coordinate information with all concerning; oversea agent, shipping line, internal departments.

• To ensure that monthly performance is discussed regularly with the customer.

• Follow up and inform the customer about shipment status and completion

• Receiving order and booking information as customers and oversea agents required.

• To manage the transport documentation; Invoice, Packing list, B/L, AWB

• To support sale team and make the quotation and find the good solution to customer.