Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sunisa Kirtsopa

E-Business Manager

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

7
years of professional experience

Work History

Lyreco Thailand
Bangkok

E-Business Manager
07.2021 - 07.2023

Job overview

  • Project management, administrative support, active participation in project implementation (testing and implementation, communication with customers and sales)
  • Technical creating and maintenance of the corporate Punchout catalog, and static catalog (csv, xls, cif, xml, etc.)
  • Implement the projects as the customer required for e-procurement that includes e-catalog via Ariba, Coupa, Proactis, etc., and the protocol of OCI and IPROC, e-ordering and e-invoice via the email and cXML
  • Creating and maintaining electronic interfaces and the e-portal platforms between the customer and Lyreco (transmission protocols, data formats, content mapping, testing)
  • Training the Sales Team and working together to achieve the goals and support the existing customer and new customer
  • Mainly support to Sales Team, Customer, Finance, and Customer service
  • Working closely with the Lyreco Group to implement the PO and Invoice cXML or any terms of technical
  • Conduct Business Operations process and ensure all end-to-end processes are ready
  • A member of the marketing team in charge of implementing the new function and testing it before launching the new campaign or any new projects
  • Support operations projects to support business goals
  • Making the UX and UI flow by being aware of the customer journey mainly and designing banners or the projects that are related to the customer journey
  • Collaborate with the other teams to set up and complete launching the campaigns
  • Design banners for each category, and head of the design of the project for Lyreco wellness, Lyreco products SIS and corporate projects pages

CartBiz
Bangkok

Business Development Manager
02.2021 - 03.2021

Job overview

  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations
  • Operating advisor for key accounts such as AMD, HP, FN outlet, and Bendix
  • Established relationships with key decision-makers within the customer's organization to promote growth and retention
  • Negotiated, prepared, and signed contracts with clients
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets
  • Generated new business with marketing initiatives and strategic plans

Century Grow
Bangkok

Key Account Manager
07.2020 - 01.2021

Job overview

  • Responsible for running Pond's Official store and SIS Design retail stores for Apple
  • Xiaomi, JBL, DJI, and Foremost
  • Leveraged strategic planning to penetrate key accounts; price, campaign, giveaways
  • KOL both of internal and external campaigns or events for growth levers for brands
  • Develop annual growth plans and activation calendars campaign and proposal
  • Produced and submitted weekly reports outlining process against KPI objectives
  • Verified work aligned with the service levels agreed and client requirements
  • Check and monitor stock levels
  • Ensure all brand/store KPIs are met
  • Support brands to maximize sales and targets
  • Collaborate with management on NMV goals, planning, and forecasting
  • Sought out and engaged with customers to drive sales and service using suggestive selling
  • Manage day-to-day operations of the online store, online marketplaces, and e-commerce platforms, products management, designing, orders and payment processing, shipping, and fulfillment
  • Conduct market research to identify emerging trends and competitors' activities, and make recommendations on the new product lines, pricing strategies, and promotion offers
  • Collaborate with the customer service team to ensure exceptional customer experience and timely resolution of issues and complaints
  • Stay up to date with the industry trends, advancements in e-commerce technology, and regulations to ensure compliance with legal requirements and industry standards

Stlyhunt
Bangkok

Business Development Executive
02.2016 - 02.2018

Job overview

  • Collaborate with teams to support business objectives and client acquisition
  • Evaluated current service needs and product satisfaction levels with established customers
  • As a member of the team responsible for developing the UX and UI for each website
  • Collaboration with development teams on new implementation and testing
  • Conducted regular meetings with clients to build positive and productive relationships
  • Developed and executed strategic plans to implement key changes and improvements in business development and sales programs
  • Negotiated and closed long-term agreements with new clients in assigned programs
  • Complied with customer feedback and recommended service delivery improvements to management
  • Collected customer feedback and made process changes to exceed customer satisfaction goals

Education

National Formosa University

Master of Business Administration

University Overview

  • Received A Full Scholarship
  • Completed professional development in E-commerce, Thesis: E-commerce in Thailand and Vietnam

Thai - Nichi Institute of Technology

Bachelor of Science from Multimedia Technology

University Overview

  • Member of IT Student Organization and Choir Club

Skills

E-commerce B2B and B2C

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Timeline

E-Business Manager
Lyreco Thailand
07.2021 - 07.2023
Business Development Manager
CartBiz
02.2021 - 03.2021
Key Account Manager
Century Grow
07.2020 - 01.2021
Business Development Executive
Stlyhunt
02.2016 - 02.2018
National Formosa University
Master of Business Administration
Thai - Nichi Institute of Technology
Bachelor of Science from Multimedia Technology

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Sunisa KirtsopaE-Business Manager