English : Reading, Speaking
Sunee Ornoi
HR / Admin / Accounting
Samut Prakan
Summary
Dynamic HR and General Affairs Manager with a proven track record at Mitani Trading, excelling in strategic planning and performance management. Enhanced employee engagement and safety procedures, driving operational excellence. Skilled in conflict resolution and budget control, fostering strong relationships to achieve departmental goals and improve overall productivity.
Overview
33
33
years of professional experience
1
1
Certificate
1
1
Language
Work History
HR and General Affairs Manager
Mitani Trading / MItani Siam Tech Co.,Ltd.
03.2013 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities (400-500 workers) and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolving disputes promptly, maintaining open lines of communication.
- HRD / HRM (recruitment, payroll, training)
- Assisted in organizing and overseeing assignments to drive operational excellence (coordination with external parties)
- Facilities control (factory environment, repairing and maintenance)
- Developed and maintained relationships between employees and employer
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
HR & General Affairs Manager Cum Accounting
VIAM Manufacturing Co.,Ltd.
08.2010 - 02.2013
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
Assistant Manager of Administration
Tiong Woon Thai / Thai Contracting and Enterprises Co.,Ltd.
04.2002 - 07.2010
- Streamlined administrative processes by implementing efficient workflow systems, resulting in increased productivity and reduced operational costs.
- Spearheaded the creation of detailed reports for senior management, highlighting departmental progress and areas for improvement.
- Championed best practices in administration management by staying informed on industry trends and incorporating innovative strategies where applicable.
- Introduced digital tools to streamline record-keeping processes, increasing accuracy and accessibility of essential data.
- Facilitated open lines of communication among team members, fostering a collaborative work environment that encouraged problem-solving and innovation.
- Collaborated with cross-functional teams on projects aimed at improving overall organizational efficiency and effectiveness.
- Managed budgetary responsibilities, effectively allocating resources to optimize departmental functioning and financial stability.
- Promoted a healthy work-life balance for team members by implementing flexible scheduling options and promoting an inclusive company culture.
- Developed strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Oversaw daily operations of the administration department, ensuring timely completion of tasks while maintaining high-quality standards.
- Negotiated contracts with third-party vendors to secure optimal pricing without compromising quality or service delivery expectations.
- Reduced operational expenses through careful analysis of spending patterns and identification of cost-saving opportunities.
- Coordinated logistics for various company events, contributing to a positive work environment and enhanced employee engagement.
- Provided strategic guidance to junior team members during times of change or uncertainty, leading to improved decision-making capabilities.
- Established clear performance metrics for staff members, promoting accountability and driving improved results across the team.
- Managed sensitive employee information with strict adherence to privacy policies and confidentiality standards, ensuring trust and compliance within the organization.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Met department budgets by monitoring and reporting on office expenses.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Negotiated and executed contracts on behalf of department.
- Built and managed processes for tracking and monitoring department performance.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for [Number] employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Verified customer information for orderly, up-to-date online systems.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Secretary and Administrator
EMCO LTD. (Thailand)
03.1992 - 07.1997
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Improved office workflow by redesigning document submission process.
- Streamlined communication processes, resulting in faster response times to internal queries.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Supported project management activities, contributing to timely completion of key initiatives.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Improved document management with introduction of new digital archiving system.
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Streamlined invoice processing, reducing average payment turnaround time.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
BBA - Accounting And Finance
Ramkamhaeng University
Bangkok, Thailand 04.2001 -
High School Diploma -
Kaennakhon Witthayalai School
Khon Kaen, Thailand 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Workforce management
Customer service
Financial management
Customer relationship management (CRM)
Staff management
Relationship building
Policy implementation
Contract management
Documentation and reporting
Expense tracking
Verbal and written communication
Staff training and development
Negotiation
Complex Problem-solving
Budget control
Performance evaluations
Schedule preparation
Emergency response
Safety procedures
Conflict resolution
Revenue management
Policy and procedure development
Regulatory compliance
Problem-solving abilities
MS office
Teamwork and collaboration
Multitasking
Positive attitude
Multitasking Abilities
Interpersonal skills
Software
Licence : CPD, Customs Broker
Training :
Certification
CPD
Timeline
HR and General Affairs Manager
Mitani Trading / MItani Siam Tech Co.,Ltd.
03.2013 - 12.2024
HR & General Affairs Manager Cum Accounting
VIAM Manufacturing Co.,Ltd.
08.2010 - 02.2013
Assistant Manager of Administration
Tiong Woon Thai / Thai Contracting and Enterprises Co.,Ltd.
04.2002 - 07.2010
BBA - Accounting And Finance
Ramkamhaeng University
04.2001 -
High School Diploma -
Kaennakhon Witthayalai School
04.2001 -
Secretary and Administrator
EMCO LTD. (Thailand)
03.1992 - 07.1997
Languages
English
Professional Working