Sumanat Suphaphat
Shop Manager - Mulberry
Bangkok
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Summary
Enthusiastic management professional with demonstrated
success in supervising staff And customer service to ensure the highest level of customer experience And satisfaction.
Using sales data analytics through dashboards to find timely solutions check out proven track record of achieving sales goals. And increase the number of repeat customers by tracking employee performance and training employees in effective sales methods. Skilled in solving complex problems and proactively making operational changes. The challenge of enhancing corporate brand to the best of ability.
Overview
16
16
years of professional experience
6
6
% Increase overall sales revenue.
13
13
% Boosted sales revenue among loyal customer.
15
15
% Improving sales performance in six months.
Work History
Shop Manager at Mulberry
Club21 Thailand (Part Of The COMO Group)
10.2019 - Current
- Increased overall sales revenue by 6% implementing effectives strategies and building strong client relationship
- Developed high-performing sales team through targeted
recruitment, comprehensive training, and ongoing mentorship. - Boosted sales revenue by 13% among loyal customers by researching best practices and customizing them to suit location and customer preferences.
- Mentored junior sales professionals in advanced selling
techniques, resulting in accelerated career progression and
enhanced contributions to overall team success. - Improving sales performance by 15% in six months is a challenging but achievable goal. Focus on customer retention and upselling.
- Developed customized dashboards to provide real-time access to critical business information and facilitate informed decision-making processes for senior management.
- Leveraged business intelligence tools and techniques to identify and resolve customer issues, increase customer satisfaction by 10%.
Sales Supervisor at Mulberry
Club21 Thailand (Part Of The COMO Group)
07.2014 - 10.2019
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Checked store merchandise regularly for proper display and replenishment.
- Employed strong sales and customer focus to facilitate 24% increase in sales.
Assistant Shop Manager at Another F.C.K.
Dandelion Co., Ltd.
01.2012 - 07.2014
- Improved customer satisfaction by addressing and resolving
customer concerns promptly and professionally. - Managed daily operations for efficient shop functioning,
including staff scheduling, inventory management, and cash
handling. - Increased sales through effective merchandising strategies and
engaging product presentations. - Developed strong relationships with vendors to ensure timely
delivery of products and optimal pricing.
Assistant Shop Manager at Izzue.com
Central Trading Co., Ltd.
01.2008 - 01.2012
- Increased sales by providing exceptional customer service and
product knowledge to customers. - Assisted in maintaining well-stocked and visually appealing
store, resulting in higher sales. - Achieved high levels of customer satisfaction with personalized
styling recommendations. - Greeted customers, identified needs and provided product
advice. - Dressed and accessorized mannequins to highlight featured
clothing and accessories. - Improved customer satisfaction by addressing and resolving
customer concerns promptly and professionally
Skills
- Forward Thinking and Startegic Planning
- Training and Mentoring
- Communication and Motivation
- Interpersonal Skills
- Customer Engagement
- Dashboard Creation and Data Analysis
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shop Manager at Mulberry - Club21 Thailand (Part Of The COMO Group)
10.2019 - Current
Sales Supervisor at Mulberry - Club21 Thailand (Part Of The COMO Group)
07.2014 - 10.2019
Assistant Shop Manager at Another F.C.K. - Dandelion Co., Ltd.
01.2012 - 07.2014
Assistant Shop Manager at Izzue.com - Central Trading Co., Ltd.
01.2008 - 01.2012
Bangkok Business College - Vocational Certificate, Business Administration Accounting
Education
Vocational Certificate - Business Administration Accounting
03.2001
• 3.23 GPA
• Elected as captain for the SUCCESS cheerleader competition at Seacon Square for 5 years and represent the school in competitions was able to lead the team got 4th runner-up award.
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