Microsoft Office
Suleeporn Butsing
Petchaburi
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering more 5 years of experience in hotel. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Assistant Reservation Manager
Centra by Centara Cha-am Beach Resort
Phetchaburi
05.2022 - 06.2022
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
Front Office Supervisor
Centra by Centara Cha-am Beach Resort
Phetchaburi
04.2021 - 04.2022
Reservation Officer
Centra By Centara Cha-am Beach Resort
Phetchaburi
09.2020 - 03.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Guest Service Agent
Novotel Hua Hin Cha-am Beach Resort
Phetchaburi
05.2019 - 08.2020
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Manager of Station
PTG Energy Public Company Limited,
Bangkok
05.2018 - 11.2019
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Event Sales Executive
The Regent Cha-cam beach Resort
Phetchaburi
02.2019 - 06.2019
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Created and presented media and advertising packages to prospective customers.
Guest Services Supervisor
The Regent Cha-am Beach Resort
Phetchaburi
01.2017 - 05.2017
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
Guest Service Agent
The Regent Cha-am beach resort
Phetchaburi
11.2015 - 12.2016
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Bachelor of Arts - Airline Business
Kasem Bundit University
Bangokok 05.2011 - 05.2015
MBA - Business Management
Stamford University
Phetchaburi 10.2017 - 11.2019
Skills
Hotel accomodations
undefinedSoftware
Opera system
Easy fo system
Epitome System
Timeline
Assistant Reservation Manager
Centra by Centara Cha-am Beach Resort
05.2022 - 06.2022
Front Office Supervisor
Centra by Centara Cha-am Beach Resort
04.2021 - 04.2022
Reservation Officer
Centra By Centara Cha-am Beach Resort
09.2020 - 03.2021
Guest Service Agent
Novotel Hua Hin Cha-am Beach Resort
05.2019 - 08.2020
Event Sales Executive
The Regent Cha-cam beach Resort
02.2019 - 06.2019
Manager of Station
PTG Energy Public Company Limited,
05.2018 - 11.2019
MBA - Business Management
Stamford University
10.2017 - 11.2019
Guest Services Supervisor
The Regent Cha-am Beach Resort
01.2017 - 05.2017
Guest Service Agent
The Regent Cha-am beach resort
11.2015 - 12.2016
Bachelor of Arts - Airline Business
Kasem Bundit University
05.2011 - 05.2015
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