Sucheera Klaiyaithong
Relationship Manager
154/39 M.5 Soi Bankruai-Sainoi 9 T. Bangkruai A. Bangkruai
Summary
Relationship Manager in Client Relations Department at IFS Capital (Thailand) PCL.
For 9 years and 5 months of experience in client relationship management, with a strong expertise in engaging, sourcing, and advising clients, as well as acting as an intermediary between clients and the company to determine suitable factoring credit lines to each client’s business needs for maximum benefit.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Relationship Manager
IFS CAPTIAL (THAILAND) PCL.
03.2016 - 08.2025
- Provided services to SME clients in various industries to use factoring facility. Received and answered the calls to solve clients’ daily problems, dealt with client complaints to make them satisfaction.
- Persuaded, negotiated and coordinated between clients and colleagues in other departments smoothly.
- Arranged annual appointment with clients for updating their information, assisted clients with good advice and prepared client visit report to Team Head, Head of Department and CEO.
- Prepared the annual client review of each client and report to Team Head, Head of Department and CEO.
- Analyzed data from client audit review to support client services evaluations and strategies.
- Persuaded clients to use more factoring facility properly and also presented new products to boost the company’s income.
Training Executive
THAI NATIONAL SHIPPERS’ COUNCIL
03.2006 - 03.2016
- Designed training courses, set the training schedule and promoted training courses to import- export company clients.
- Communicated with speakers, selected training location, reserved training room, sent an e-mail to confirm the date and time.
- Acted as a master of ceremonies for training program.
- Coordinated and monitored training activity to run smoothly.
- Followed up on feedback after training to improve future sessions.
Education
MBA - INDUSTRIAL BUSINESS AND HUMAN RESOURCE DEVELOPMENT
KING MONGKUT’S UNIVERSITY OF TECHNOLOGY NORTH BANGKOK
Bangkok, Thailand 04.2001 -
Bachelor of Arts - POLITICS AND GOVERNMENT
THAMMASAT UNIVERSITY
Bangkok, Thailand 04.2001 -
Skills
Relationship management
Multitasking
Customer Service
Attention to detail
Accuracy
Positive Attitude
Adaptability and Flexibility
Teamwork and collaboration
Microsoft Office (Word, Excel, Power Point)
Driving (Valid Thai driving license)
Timeline
Relationship Manager
IFS CAPTIAL (THAILAND) PCL.
03.2016 - 08.2025
Training Executive
THAI NATIONAL SHIPPERS’ COUNCIL
03.2006 - 03.2016
MBA - INDUSTRIAL BUSINESS AND HUMAN RESOURCE DEVELOPMENT
KING MONGKUT’S UNIVERSITY OF TECHNOLOGY NORTH BANGKOK
04.2001 -
Bachelor of Arts - POLITICS AND GOVERNMENT
THAMMASAT UNIVERSITY
04.2001 -