Subhash Thakur
Bangkok
Summary
Experienced business development leader with [Number] years of experience in operations and revenue growth. Proficient in client acquisition, contract negotiation, and exceptional interpersonal communication, relationship-building, and team leadership abilities. Demonstrated track record of delivering results and proactively exceeding sales and revenue targets.
Overview
31
31
years of professional experience
Work History
Director of Business Development
IQ Technologies Asia Co. Ltd.
04.2013 - 04.2023
- Negotiated high-value contracts with vendors and partners, achieving cost savings and operational efficiency
- Directed strategic growth initiatives, driving profitability and market expansion
- Strengthened critical business partnerships, unlocking new collaboration opportunities
- Launched the OPCT model in 2019, integrating cloud and on-premise solutions for key projects
- Maintained business continuity during COVID-19, ensuring resilience in a customer-service-driven sector
CTO
Q-Matic Technologies Asia Co. Ltd.
02.2003 - 03.2013
- Established technology standards, fostered innovation, and managed key vendor relationships
- Integrated Qmatic's systems with BI, CRM, and WFM, improving functionality and value
- Delivered customer service solutions across 2,000+ branches, enhancing customer experience
- Streamlined help-desk operations, boosting response times and efficiency
- Introduced SLA-based support in 2002, setting new industry service standards
Customer Care Consultant APAC (Remote Thailand)
Qmatic Sweden AB
04.2003 - 12.2010
- As CTO of IQ Tech, supported Qmatic Sweden globally from Thailand as customer care and solution consultant
- Partnered with HQ, R&D, and Sales teams to enhance service excellence
- Combined local leadership with global contributions, driving Qmatic's success
Chief System Engineer
Q-Matic Thailand
11.1998 - 01.2003
- Delivered and managed Qmatic solutions, ensuring reliability and performance across deployments
- Trained a support team in Thailand, reducing downtime and boosting customer satisfaction
- Enhanced solutions with proprietary tools, meeting advanced client needs and expanding market reach
- Pioneered the region's first Queue Management system with VIP segmentation, setting new standards
Solution Architect/Project Manager (Telemedicine)
Excelpoint System Co. Ltd.
11.1995 - 10.1998
- Company Overview: (A Loxley PLC Subsidiary)
- Delivered Thailand's first Telemedicine project, connecting 17 hospitals via satellite with Teleradiology, Telecardiology, and Telepathology
- Led design, implementation, and training, transforming remote healthcare for the Ministry of Public Health
- Supported advanced systems like large-format scanners and video projection, enhancing project impact
- (A Loxley PLC Subsidiary)
Center Manager & Advance Course Trainer
Jetking Computer HW Training Institute
07.1992 - 09.1995
- Taught Microprocessor Kits, CPU architecture, and Networking, building students' technical skills
- Oversaw staffing, scheduling, budgeting, and inventory, ensuring smooth center operations
- Led staff meetings, recruitment, onboarding, and performance evaluations, fostering a skilled and motivated team
Skills
- [Type] marketing
- Sales training and leadership
- Sales leadership and training
- Innovation management
- International business
- Customer engagement
- Business modeling
- Pricing strategy
- Proposal writing
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Thai
Intermediate (B1)
Timeline
Director of Business Development
IQ Technologies Asia Co. Ltd.
04.2013 - 04.2023
Customer Care Consultant APAC (Remote Thailand)
Qmatic Sweden AB
04.2003 - 12.2010
CTO
Q-Matic Technologies Asia Co. Ltd.
02.2003 - 03.2013
Chief System Engineer
Q-Matic Thailand
11.1998 - 01.2003
Solution Architect/Project Manager (Telemedicine)
Excelpoint System Co. Ltd.
11.1995 - 10.1998
Center Manager & Advance Course Trainer
Jetking Computer HW Training Institute
07.1992 - 09.1995
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