Su Pwint Phyu
Project Lead Of Fintech | Project Management | Release Management | Application Support And Consulting
Yangon
Summary
I possess extensive experience in project management and leadership, successfully delivering critical banking and Fintech projects.
My expertise includes end-to-end SAP HANA implementations, complemented by a proven track record in software support and development.
Additionally, my diverse background encompasses sales, marketing, and training, effectively combining technical proficiency with strategic management and operational excellence.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Project Lead / Head of Operation & Support
KBZ Bank
07.2023 - 05.2024
- Partnered with project team members to identify and quickly address problems.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Facilitated workshops for stakeholder engagement, ensuring buy-in and support for project initiatives.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
- Encouraged innovation among team members, leading to development of more effective project strategies.
Project Manager, PMO
Digital Money Myanmar (Wave Money)
02.2022 - 06.2023
- Owning the Release Management lifecycle which includes scheduling, coordinating and the management of releases for multiple applications such as application updates, Operating system patches, security improvements and fixes, hardware upgrades, Projects and Programs
- Managed cross-functional teams to deliver projects on time, within scope, quality and under budget.
- Work with release/deployment engineers to understand impacts of branches and code merges
- Participating and coordinating the Go-Live activities including the execution of the deployment Plans and checklists
- Facilitating the CAB meetings to discuss release scope and/or roadblocks and all the deployments
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
- Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
- Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
- Analyzed project performance data to identify areas of improvement.
SAP Project Manager
Shwe Taung (Engineering and Construction)
03.2020 - 02.2022
- Providing leadership and managing team members to ensure project objectives are met
- Setting goals, timelines, and milestones for projects, making sure they are realistic and achievable
- Evaluated the effectiveness of implemented solutions through post-implementation reviews and stakeholder feedback sessions.
- Enhanced end-user experience with thorough testing, validation, and improvement of SAP solutions.
- Negotiated with vendors for cost-effective software licensing agreements, reducing overall expenses.
- Maintained detailed documentation throughout the entire project lifecycle for future reference purposes.
- Facilitated knowledge transfer sessions for end-users to maximize adoption of new SAP systems.
- Preparing the SAP documentation for all the workflows and system processes
- Coordinated training initiatives for team members to increase skillsets in key SAP modules.
- Working with a team to develop a project plan including tasks, timelines, costs, and resources required
- Spearheaded change management efforts that streamlined business processes and improved productivity levels across departments.
- Managed cross-functional teams for successful SAP project implementation and timely delivery.
- Developed comprehensive project plans, outlining scope, resources, timelines, and deliverables.
- Leveraged industry best practices while customizing SAP solutions to align with company objectives.
- Conduct tests, troubleshoot, correct, and utilize diagnostic tools and utilities to resolve SAP application problems
- Monitored project progress closely to mitigate risks and address any potential issues proactively
- Documented and maintained technical specifications for SAP applications
- Developed and introduced IT strategies to improve operational efficiency
Finance and IT Project Executive (SAP Project Team)
City Mart Holdings Co., Ltd.
09.2016 - 12.2018
- Managed day-to-day operations of assigned projects, ensuring adherence to budgets, schedules, scopes, quality standards, policies, procedures for SAP project implementation
- Train in specific modules of the application especially in Finance modules, Material Management modules, BI Reporting Management and training providing to employees
- Developed comprehensive project plans, outlining goals, objectives, tasks, and deadlines for all team members.
- Coordinated meetings with clients, vendors, and internal teams to facilitate smooth project progressions.
- Preparing the SAP documentation for all the workflows and system processes
- Identified opportunities for continuous improvement, implementing innovative solutions to address challenges
- Strengthened relationships with key stakeholders to ensure successful project outcomes
- Managed cross-functional teams to execute complex projects from inception to completion.
- Monitored project progress, identified risks and took corrective action as needed
- Reported regularly to managers on project budget, progress, and technical problems.
- Provide hands-on support for application change requests and their resolution in SAP
- Actively coordinate the driving of SAP change requests and development in alignment with business needs
- Conduct tests, troubleshoot, correct, and utilize diagnostic tools and utilities to resolve SAP application problems
Software Support Consultant / Customer Service
iqDynamics Pte Ltd (Singapore)
11.2012 - 05.2016
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Streamlined support processes for improved efficiency and reduced response times.
- Enhanced customer satisfaction by addressing and resolving technical issues effectively.
- Escalated critical incidents to higher-level support personnel when necessary for prompt resolution while maintaining clear communication lines with affected stakeholders throughout the process.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
- Implemented proactive monitoring measures, preventing potential system failures and ensuring uninterrupted service delivery.
- Maintained detailed records of all support interactions, enabling accurate reporting and informed decision making.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
Software Support Executive
UBS Consultants Pte Ltd.
12.2011 - 09.2012
- Analyzed software performance data, identifying opportunities for optimization and improved functionality.
- Organized regular team meetings for continuous improvement initiatives in service delivery processes.
- Provided comprehensive training sessions for new hires, ensuring a thorough understanding of company products and processes.
- Assisted in the creation of user guides and tutorials, improving client self-help resources and reducing support requests.
- Developed knowledge base articles for common issues, streamlining the support process for both clients and colleagues.
- Conducted root cause analysis on recurring issues, implementing solutions that reduced future occurrences significantly.
- Collaborated with development team to address software bugs, leading to higher product quality.
- Resolved complex technical issues for improved system performance and user experience.
- Established strong relationships with key client contacts, building trust and promoting long-term partnerships.
- Worked closely with sales teams to provide pre-sales technical assistance, helping secure new business opportunities.
- Contributed to internal knowledge-sharing initiatives by regularly presenting findings from resolved cases within the team.
- Maintained detailed records of support tickets to identify trends and areas for product improvement.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Involve in Database Design, Requirement Analysis, Module Testing and System Testing
Programmer/ Software Support and Trainer
Knowledge-Pro Pte Ltd.
05.2011 - 11.2011
- Developing programs and project enhancements
- Involved in Database Design and Requirement Analysis
- Module Testing , System Testing and Error Handling
- Reduced system errors and improved reliability through rigorous debugging processes
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Developed continuous integration tool to streamline deployment
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues
- Developed comprehensive documentation for software projects, facilitating easier maintenance and future enhancements
- Coordinated with stakeholders to refine product vision, translating business objectives into actionable development plans
- Developed in-house applications designed for company needs
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
Programmer
Myanmar Information Technology Pte Ltd (MIT)
01.2010 - 04.2011
- Mastered multiple frameworks for software development
- Module Testing , System Testing and Error Handling
- Reporting System with Crystal Reports
- Reduced system errors and improved reliability through rigorous debugging processes
- Identified opportunities for process improvement, leading to a more efficient development cycle
- Enhanced software functionality by identifying and resolving complex coding issues
- Integrated data visualization media and tools to illustrate complex analyses
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels
- Developed custom software solutions for clients, tailored to their specific business needs and operational challenges
- Optimized database performance, enabling faster data retrieval and processing by refining existing SQL queries
- Developed in-house applications designed for company needs
- Debugged problems caused by hardware, operating systems software, application programs and network failures
- Improved software efficiency by creating automated scripts and tools
- Optimized application performance by developing algorithms and software to monitor and refine technical performance and configuration
Sales & Marketing Assistant
Smart Computer Technology(MSI Authorized Distributor)
01.2008 - 12.2009
- Mainly responsible for selling computers and other hardware in the market place
- Explaining and Help customers to know what to purchase and which are the suitable product for them
- Responsible for developing and refining a sales and business development strategy business management platform
- Lead role in implementing competitive product development and marketing strategies
- Provision of front-line communications and support to channel partners
- Conducting marketing presentation and product demonstrations
- Writing up marketing materials and business proposals
- Gathering market intelligence, performing competitive analysis
- Connect Head Office and discuss about our budget and also Market Conditions
- Promotion and Sales of the Company Computer products to new customer
- Develop and implement sales strategies to meet sales targets
- Plan and execute brand building activities
- Provide sales support and after-sale service
- Maintain good rapport and relationship with customers
Training Instructor
Soft Guide Computer Training Centre
05.2005 - 11.2007
- Mainly responsible for the teaching and training of computer related concepts
- Provide motivating, timely, and constructive feedback for student assignments
- Provide motivating comments and constructive feedback for each assessment item
- Analyzing student progress and providing continuing evaluations for each student
- Offering one on one support to each student needing help
Education
Bachelor of Computer Science (Honors) - Computer Science
University of Computer Studies
06.2007 - 08.2008
Bachelor of Computer Science - Computer Science
University of Computer Studies
06.2004 - 05.2007
Skills
Project management
Additional Information
I bring extensive experience in project and release management within the Mobile Financial industries and commercial and enterprise Windows software development. My expertise focuses on developing database applications such as ERP systems, POS systems, payroll systems, and accounting systems. I have significant experience in end-to-end implementations of SAP systems, particularly in the FICO, MM, SD, and PS modules.
Additionally, I am skilled in technical training, customer service, support roles, and the Software Development Life Cycle (SDLC), encompassing design, development, deployment, project enhancement, testing, documentation, and maintenance of application software in Windows-based environments using .NET technologies, including VB and C#.NET.
I am committed to staying updated with emerging technologies and applying them to address business needs effectively. My strengths include strong planning, designing, performance tuning, and programming capabilities. I possess excellent analytical, problem-solving, and communication skills, along with the ability to learn quickly and adapt to new challenges.
Self-motivated, innovative, and hardworking, I thrive both independently and collaboratively within team environments, ensuring seamless project execution, testing, and end-to-end system implementations.
LinkedIn Profile
https://www.linkedin.com/in/su-pwint-phyu-5b1a1096/
Timeline
Project Lead / Head of Operation & Support
KBZ Bank
07.2023 - 05.2024
Project Manager, PMO
Digital Money Myanmar (Wave Money)
02.2022 - 06.2023
SAP Project Manager
Shwe Taung (Engineering and Construction)
03.2020 - 02.2022
Finance and IT Project Executive (SAP Project Team)
City Mart Holdings Co., Ltd.
09.2016 - 12.2018
Software Support Consultant / Customer Service
iqDynamics Pte Ltd (Singapore)
11.2012 - 05.2016
Software Support Executive
UBS Consultants Pte Ltd.
12.2011 - 09.2012
Programmer/ Software Support and Trainer
Knowledge-Pro Pte Ltd.
05.2011 - 11.2011
Programmer
Myanmar Information Technology Pte Ltd (MIT)
01.2010 - 04.2011
Sales & Marketing Assistant
Smart Computer Technology(MSI Authorized Distributor)
01.2008 - 12.2009
Bachelor of Computer Science (Honors) - Computer Science
University of Computer Studies
06.2007 - 08.2008
Training Instructor
Soft Guide Computer Training Centre
05.2005 - 11.2007
Bachelor of Computer Science - Computer Science
University of Computer Studies
06.2004 - 05.2007
Similar Profiles
PWINT MYINT MYAT KHING PWINT MYINT MYAT KHING null
ADMIN at KBZ BANKADMIN at KBZ BANK
Myat Khaing Cho OoMyat Khaing Cho Oo
Assistant Manager at KBZ BankAssistant Manager at KBZ Bank
Ar Mahn Thura (Kino)Ar Mahn Thura (Kino)
Research Intern at KBZ BankResearch Intern at KBZ Bank
EI PHYO MON EI PHYO MON null
Assistant Manager at KBZ BankAssistant Manager at KBZ Bank
Ye Min ThuYe Min Thu
Senior Manager, Trade Marketing at Carlsberg MyanmarSenior Manager, Trade Marketing at Carlsberg Myanmar