Steven Redford
TRAINEE ENGLISH TEACHER
Hat Yai
Summary
My name is Steven Redford, and I am currently living in Hat Yai while completing my TEFL certification, including practical teaching components. Although I do not hold a formal teaching license or university degree, I have an HND (Higher National Diploma) and bring over a decade of experience in people-focused roles requiring patience, empathy, and clear communication.
I am seeking opportunities to support English learning in a school or language center, particularly as a classroom assistant, conversation tutor, or support teacher. I am especially interested in helping young learners build confidence in speaking and understanding English in a friendly, engaging environment.
Having lived in Thailand and spent time as a Buddhist monk, I bring cultural awareness and a calm, adaptable teaching style. I would be delighted to volunteer, work part-time, or contribute in any way that supports your English program and helps your students succeed.
Overview
40
40
years of professional experience
2009
2009
years of post-secondary education
Work History
Network Engineer
Jaguar Land Rover
Birmingham
01.2014 - 02.2025
- Configuring network equipment including working closely with the projects team for the smooth implementation of network equipment.
- Hands on troubleshooting of live network equipment.
- Implementing change requests on a 24 hour business critical live production process.
- Responsible for troubleshooting network incidents within an SLA timeframe in Remedy and using initiative and judgement to problem solve or to escalate where necessary.
- Responsible for internal customer communications and management briefing providing analysis and assessment of a fault impact and prognosis.
- Management of spare equipment on site, documentation/software integrity and ordering of equipment.
- Working closely with external customers to co-ordinate projects and fault finding of external networks.
- Actively running Lan refresh projects on site.
- Proactive maintenance of on site networks.
- Proactive monitoring of infrastructure and resolution of alarms.
- Owning and completing of core documentation.
- Identifying issues and risks.
- Ensure that changes made to infrastructure follow change process and are documented.
- Liaise with third parties to resolve network faults and complete remote installations.
- Ensuring delivery of handover to support knowledge and documentation meet company standards.
- Joint ownership of Network support incident, change and request calls.
- Capacity management of all infrastructure.
- Delivery to deadlines and within budget.
- Capacity monitoring and planning.
- Striving for technical and business excellence at all times.
- Ensuring best practises are used in every aspect of delivery.
Student Intern
University
01.2012 - 01.2014
- Administering and designing Lans and Wans within the university environment.
- Working as 2nd Line support. Hands on ios.
- Installing, configuring and upgrading networks using various routers and switches.
- Analysing and developing key components using methodology prescribed techniques.
- Network connectivity, troubleshooting, ping, tracert, telnet.
- Maintaining communication protocols, configuration and security of networks.
- Teaching new students CCNA Material.
Healthcare Support Worker
Herts parts NHS Trust
01.2010 - 01.2012
- Managing and maintaining the care needs of patients on a busy mental health ward.
- Assessing patient care needs and the implementation of care plans.
- Actively supporting the implementation and maintenance of Team nursing within the clinical area.
- Responsible for intermittently assisting the nurse in charge under the direct supervision of a senior staff member and coordinating the running of shifts.
- Liaising on a daily basis with all members of the care team including Doctors, Social workers and other health care professionals.
Healthcare support worker
N.I.S.E Nursing agency
01.2003 - 01.2009
- Working under the supervision of a senior staff nurse to care for the welfare and maintain patient relationships.
- Carrying out and implementing care plans.
- Actively taken part in ward rounds and Multi-disciplinary meetings.
- Assisting the nurse with medication duties.
- Writing up of daily clinical notes.
Manager
Union car parks
01.1993 - 01.2002
- Actively running and maintain a busy car park in the centre of London.
- Dealing with customers on a day to day basis and maintain good working relationships.
- Looking after and securing up to 200 high profile cars a day.
- Managing and training staff.
- Dealing with all customer monies and accounts.
Various sales jobs
01.1985 - 01.1993
Education
Some College (No Degree) - CCNA
UNIVERSITY OF EDINBURGH
EDINBURGHHND - Mental health nursing
De Montfort University
Leicester08.2009
Microsoft 70-210 70-215 - client and server
Skills
Adaptability
References
References are available on request
Interests
Currently include Learning new and exciting IT technologies and Hill walking
Additional Information
Motivated and culturally aware native English speaker transitioning into English education in Thailand. Currently completing TEFL certification with practical teaching components. Over a decade of professional experience in healthcare and technical support roles has developed excellent communication, patience, and adaptability — ideal for classroom environments. Seeking opportunities as a conversational English tutor, classroom assistant, or entry-level English teacher in a supportive school or language center.
Timeline
Network Engineer
Jaguar Land Rover
01.2014 - 02.2025
Student Intern
University
01.2012 - 01.2014
Healthcare Support Worker
Herts parts NHS Trust
01.2010 - 01.2012
Healthcare support worker
N.I.S.E Nursing agency
01.2003 - 01.2009
Manager
Union car parks
01.1993 - 01.2002
Various sales jobs
01.1985 - 01.1993
Microsoft 70-210 70-215 - client and server
Some College (No Degree) - CCNA
UNIVERSITY OF EDINBURGH
HND - Mental health nursing
De Montfort University