Steve Ng
Chief Operating Officer
Nakhon Ratchasima,30
Summary
With over 30 years of experience in the hospitality industry, I excel at driving impactful results through strategic planning and execution. I have successfully rebranded and launched new hotels by developing clear visions and action plans based on thorough market analysis. My strategic management techniques enable me to effectively navigate the evolving hospitality landscape. From crafting innovative strategies to hands-on implementation, my sales and marketing background ensures competitive offerings that deeply resonate with our target market, resulting in increased market share and profitability.
Experienced with strategic planning, operational management, and team leadership. Utilizes in-depth knowledge of business processes to drive efficiency and align organizational goals. Track record of enhancing performance through innovative solutions and fostering collaborative work environment.
Overview
35
35
years of professional experience
6
6
Languages
Work History
Chief Operating Officer
Asia Hospitality Investment Co. Ltd.
01.2025 - Current
- Responsible for overseeing daily operations, ensuring efficient management of hotel assets, and driving strategic initiatives.
- Works closely with the CEO to develop long-term strategies, manage budgets, and optimize financial performance.
- Identifies market opportunities, mitigates risks, and implements innovative technologies to enhance service delivery and sustainability.
Group General Manager
Maldives Inflight Catering
09.2018 - 07.2024
- Achieved impressive year-on-year revenue increases ranging from 8% to 15% across the group of companies.
- Spearheaded the construction and successful opening of Madifushi Private Island, a prestigious 5-star luxury resort in the Maldives.
- Implemented and enhanced several crucial policies within the organization, including Human Resources, Procurement, and Finance.
- Achieved a remarkable 90% occupancy rate within the first 6 months of operation.
General Manager
Minor Food Group
08.2016 - 08.2018
- Company Overview: Formerly known as ThaiExpress Concepts, Minor Food Group Singapore (MFGS) has been around in the Singapore food industry for more than a decade since 2000.
- Formerly known as ThaiExpress Concepts, Minor Food Group Singapore (MFGS) has been around in the Singapore food industry for more than a decade since 2000.
Group Director of Operation
Berjaya Hotels & Resorts
03.2013 - 08.2016
- Company Overview: Berjaya Group is a Malaysia-based corporation which controls a wide array of businesses, including resorts, gambling, F&B and property.
- Overall assist Group Vice President of Operation in Planning, Organize, Directs and Drive for the group to accomplish the company's goals and objectives.
- Holding administrators accountable and working to develop administrators to achieve personal and professional growth.
- Amalgamating all excellent operations and disseminating best practice within the group.
- Berjaya Group is a Malaysia-based corporation which controls a wide array of businesses, including resorts, gambling, F&B and property.
Director of Special
IHG Corporate
12.2012 - 03.2013
- Company Overview: Based in Bangkok corporate office and report directly to Director of Operation (Resorts) for AMEA.
- Work closely with the team and tackle some key issues.
- Proposed and Implementing new strategies on improving revenue.
- Come up with resorts Sales Kit and Banquet Kit to ease Sales & Marketing team on client presentation and hand out.
- Enhance Resorts guests’ experience and service delivery.
- Based in Bangkok corporate office and report directly to Director of Operation (Resorts) for AMEA.
General Manager
Holiday Inn Resort
08.2012 - 11.2012
- Successfully re-brand the existing 59 keys Boutique Sala Talay Resort to Holiday Inn Resort Krabi.
- Achieved operational objectives by contributing information and recommendations to strategic plans and reviews.
- Drive together with DOSM on the Sales & Marketing Execution Plan.
Executive Assistant Manager
Holiday Inn Resort Regent Beach Cha-am
02.2006 - 08.2012
- Company Overview: Holiday Inn Resort Regent Beach Cha-am has a landscaped 40 acre grounds on the Gulf of Thailand.
- Oversee the management of Food & Beverage, Front Office, Housekeeping, Engineering, and Security Departments.
- Co-ordinate on hotel upgrading programs and refurbishment of Resort Wing 2.
- Responsible for Revenue Management Team in the formative years of the hotel.
- Holiday Inn Resort Regent Beach Cha-am has a landscaped 40 acre grounds on the Gulf of Thailand.
Various Management roles
South East Asia
01.1990 - 12.2006
Education
Master Certification - Hospitality
Cornell University
Food Service Management - Hospitality
Cornell University
Executive Certification -
Intercontinental Hotel Group
Management - Effective People Management
Cornell University
Skills
Planning and execution
Accomplishments
- Collaborated with construction teams in the development and complete a new exclusive luxury resort in Maldives.
- Financial return year on year of average 6 - 15% NOP return.
Timeline
Chief Operating Officer
Asia Hospitality Investment Co. Ltd.
01.2025 - Current
Group General Manager
Maldives Inflight Catering
09.2018 - 07.2024
General Manager
Minor Food Group
08.2016 - 08.2018
Group Director of Operation
Berjaya Hotels & Resorts
03.2013 - 08.2016
Director of Special
IHG Corporate
12.2012 - 03.2013
General Manager
Holiday Inn Resort
08.2012 - 11.2012
Executive Assistant Manager
Holiday Inn Resort Regent Beach Cha-am
02.2006 - 08.2012
Various Management roles
South East Asia
01.1990 - 12.2006
Food Service Management - Hospitality
Cornell University
Management - Effective People Management
Cornell University
Master Certification - Hospitality
Cornell University
Executive Certification -
Intercontinental Hotel Group
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