Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
REFERENCES
Timeline
Generic

Stephanie Tracy Alcantara

Implementation Consultant
Supalai Park Ratchayothin, Chatuchak District

Summary

Highly skilled and experienced Professional in implementation consulting and systems management. Proven track record of successfully delivering complex projects until stabilization. Recognized for strong management skills and leadership abilities in supporting the whole system integration.


Overview

14
14
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Implementation Consultant

OGA International Co., Ltd.
05.2019 - Current
  • Overall lead for Implementation Projects and responsible and deeply involved in all phases for Design, Testing and Implementation for various Koerber Warehouse Management System (WMS) projects such as Officeworks Implementation in Western Australia and Derrimut Sites.
  • Identify, define and document business needs & Objectives, current Operational Procedures, Problems, input and output Requirements and Process Flows.
  • Responsible for the overall aspects of projects, including system cloud migrations, disaster recovery/backup planning, and data integrations.
    Addressing system issues and bugs, liaising with support teams, and coordinating with clients.
  • Effective Project Management skills and effectively managing tasks among team members.
  • Delivered comprehensive technical support for day-to-day operational activities.
  • Played an active role in troubleshooting, bug fixing, and resolving issues promptly.
  • Implemented minor and major system enhancements in accordance with business needs.
  • Involved in the development phase and unit testing in each process objects to ensure requirements are specifically met along with the targeted timeline.
  • Performs technical and business oriented testing.
  • Key person responsible for planning and executing the cutover of the Project during Implementation.

Professional Services – Principal Consultant

Oracle Netsuite
01.2019 - 03.2019
  • Responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Quickly assess customer needs, develop innovative plans to solve their problems and implement these plans to the clients.

Client Integration Services - Business Analyst

Zuellig Pharma Asia Pacific
10.2014 - 12.2018


  • Served as the Business Analyst/Project Lead for Client Integration Interface Services for Zuellig Pharma Business Units and its Principal Clients and Zuellig Engagement team Officer.
  • Very familiar and knowledgeable in SAP supply chain process from Inventory Management, Purchasing, Production Planning/Material Requirement Planning, Sales, Delivery and Shipping.
  • Conducted business process Gap Analysis between As-is process versus the To-Be design and SAP standard and ZP customized Business Processes, and made recommendations for Process Improvement.
  • Wrote business cases, functional specification requirements, Technical Mapping, test plans and scenarios, and end to end flow chart documentation for the creation of automated E2E interfaces and reports in SAP.
  • Translated business requirements into SAP functional requirements and created Functional Design Specifications.


  • Produced a document to track issues, records succeeding enhancements and newly identified requirements after the Project Go live.
  • Ensures business continuity and capabilities and data were adequately addressed after corporate move to SAP and E2E Interface automation implementation by being the project support during hyper-care period with onsite support.
  • Hand-over of Project support to the local IT team after Project Hyper-care period support is over.
  • Knowledgeable in Change management, Release Management, Problem Management and Incident Management Process.

Technology Consultant II – Second Level Support specializing in SAP R/3 – Supply Chain Support

Hewlett-Packard
05.2011 - 09.2014


  • Served as the Release Management Enhancement Request Process Lead, Application Shift Lead, Functional and Technical Consultant for the Alcatel Lucent Account.
  • SAP MM Functional Consultant - Working with the latest SAP technologies on a global scale and assisting business transformation teams in delivering support to clients. Also responsible for detailed requirements gathering and documentation.
  • SAP NALA Shift Leader – Responsible for all urgent issues are properly addressed during NALA shift and is the accounted person for all escalations. In charge of all the decisions with regards to operations and monitor the performance and work output of resources during the shift. In charge of the entire decision making within the shift.
  • Release Management Enhancement Request Knowledge transfer process Lead - Serving as single point of contact for MM issues and concerns related to deployment of new processes related to Release Management. Schedules and facilitates all knowledge transfer activities involving SAP enhancement requests coming from the projects team and ensuring the warranty of the projects. Checking and assuring all new functionalities coming in on the system are working as expected of the business and thorough checking for any regressions.

Education

Bachelor of Science - Information Technology

Bulacan State University
Philippines
01.2007 - 01.2011

Skills

    IT System Management

    Technical Functional Analysis and Support

    Koerber Supply Chain Management

    Koerber Advantage Architect

    Koerber Webwise Page Editor

    Koerber Advantage Commander

    SAP ERP Management

    MS SQL Server

    MS Report builder

    Bartender Label Software

Certification

KOERBER SOFTWARE CERTIFIED, 07/25/19, Present

Accomplishments

  • Implemented Full Logistics and Warehouse Management System projects for Asia and Australia.
  • Experienced and skilled in various WM system such as Koerber and SAP.
  • Good Management skills in Implementation Projects.
  • Knowledge in Supply Chain Business Process.
  • Good understanding in both functional and technical Requirements.
  • Intensive testing and system support of Client requirements and stabilization of whole project.
  • Provides user support on Business Process on different modules.

REFERENCES

Available upon request

Timeline

Implementation Consultant

OGA International Co., Ltd.
05.2019 - Current

Professional Services – Principal Consultant

Oracle Netsuite
01.2019 - 03.2019

Client Integration Services - Business Analyst

Zuellig Pharma Asia Pacific
10.2014 - 12.2018

Technology Consultant II – Second Level Support specializing in SAP R/3 – Supply Chain Support

Hewlett-Packard
05.2011 - 09.2014

Bachelor of Science - Information Technology

Bulacan State University
01.2007 - 01.2011

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Stephanie Tracy AlcantaraImplementation Consultant