Stephanie Mendez Gonzalez
Winter Haven
Summary
Dependable and safety focused federal employee with over 6 years of experience as a Rural Carrier for the U.S. Postal Service, demonstrating strong skills in route security, federal compliance, and public interaction. Proven ability to work independently under pressure, make sound decisions in dynamic environments, and maintain strict confidentiality and procedural accuracy. Recognized for exceptional attention to detail, situational awareness, and commitment to public service.
Overview
9
9
years of professional experience
Work History
Rural Carrier
USPS
Poinciana
12.2019 - Current
- Deliver and collect mail on assigned rural routes, ensuring secure handling of sensitive and confidential items in accordance with federal regulations.
- Maintain route security and customer confidentiality by verifying correct delivery, identifying suspicious packages, and reporting potential threats or hazards.
- Interact with the public and resolve customer issues related to delivery, demonstrating strong communication and conflict resolution skills.
- Operate USPS vehicles and handheld scanners, demonstrating attention to detail, situational awareness, and time sensitive decision making.
- Follow strict safety protocols and postal regulations to ensure secure delivery, minimizing loss, or theft.
- Assist with sorting and loading operations, supporting team coordination under pressure.
- Routinely manage over 300 deliveries per shift, demonstrating accountability, reliability, and physical stamina in fast paced environments.
F&B Coordinator
The Walt Disney Company
Orlando
12.2016 - 12.2019
- Supervised daily operations across multiple high volume food and beverage outlets, serving up to 5,000 guests daily, ensuring compliance with local, state, and federal safety regulations.
- Monitored public areas for safety hazards or suspicious activity, demonstrating strong situational awareness, and proactive risk mitigation.
- Collaborated with internal security and emergency response teams to de-escalate potentially volatile situations, including guest altercations, medical emergencies, and lost individuals, applying conflict resolution and de-escalation techniques to maintain order.
- Consistently enforced organizational rules and health protocols, applying regulatory compliance principles, and ensuring the well-being of both guests and staff.
- Conducted internal audits and inspections to ensure adherence to food safety standards, demonstrating attention to detail and accountability.
- Investigated and resolved customer complaints, utilizing interpersonal communication and analytical skills to assess the situation and determine appropriate action.
- Wrote detailed incident and shift reports documenting guest incidents, safety concerns, and operational discrepancies, mirroring federal report writing and documentation standards.
- Trained and led a team of 15 or more employees, instilling values of integrity, professionalism, and service under pressure.
- Selected by senior leadership to lead cross functional teams during large scale public events.
Education
Bachelor of Science - Microbiology
Universidad De Puerto Rico
Puerto Rico06-2014
Skills
- Conflict resolution
- Situational awareness
- Adaptability and flexibility
- Regulatory compliance
Timeline
Rural Carrier
USPS
12.2019 - Current
F&B Coordinator
The Walt Disney Company
12.2016 - 12.2019
Bachelor of Science - Microbiology
Universidad De Puerto Rico