Stefan Schmidt
FreeLancer Customer Service, Translator
Chon Buri,20
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
31
31
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Freelancer
SupportYourApp
06.2023 - 01.2024
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Identified and responded to customer requests and concerns through email for both English and German-speaking customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responsible for fraud detection and fraud prevention
Registered Nurse
Clienia Littenheid AG (Private Clinic for Psychiatry and Psychotherapy)
06.2018 - 03.2022
- Management of the station as a permanent night watch, Monitoring of intensive care patients, Welcoming and accompanying new admissions including setting up beds, Responsible for the preparation and control of medications, Direction of blood sampling, Carrying out control rounds on the station
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Professional Sabbatical
02.2017 - 06.2018
Registered Nurse
Eldery home «dr Heimä»
06.2016 - 01.2017
- Individual and professional nursing and care of 50 residents, Responsibility for organizational processes as night supervisor, Responsible for the electronic nursing documentation with easyDok, Accompaniment of the residents in crisis situations and during dying, Interdisciplinary cooperation with other departments and nursing professions
Registered Nurse
CarePeople AG
06.2015 - 02.2016
- Provide individualized and skilled nursing care and support within the scope of the professional competency profile, Responsible for the compliance and documentation of the nursing process, Taking into account the lifestyle habits, values and individual needs of the client, Carrying out domestic tasks, Accompanying the patients in their daily life including leisure activities
Registered Nurse
Psychiatric University Hospital Zurich
02.2014 - 10.2015
- Caregiver work (nursing case management), Execution of defined measures in the nursing process (nursing anamnesis, nursing diagnosis, nursing planning, nursing documentation), Leading of nursing-therapeutic groups, accompanying and caring for patients in their daily lives, Diagnostic-therapeutic measures
Registered Nurse
St. Pirminsberg Clinic
11.2012 - 01.2014
Registered Nurse
Flury Foundation – Elderly home Am Talbach
08.2011 - 10.2012
Registered Nurse
Alberta Health Services
05.2008 - 07.2011
Registered Nurse
Princess Alexandra Hospital
04.2007 - 03.2008
Registered Nurse
Private Hospital
02.2007 - 04.2007
Registered Nurse
Regis Group
08.2005 - 12.2006
Registered Nurse
Eldery Care Levenglen
12.2003 - 07.2005
Managing Director
GSG GmbH (Subsidiary oft he WSN Group)
03.1999 - 11.2003
Managing Director
Liontec Versicherungen Makler GmbH
01.1996 - 02.1999
Selbständiger Versicherungsmakler
Gebr. Schmidt GbR
03.1994 - 12.1995
Registered Nurse
Dietrich-Bonhoeffer-Klinikum
10.1992 - 02.1994
Education
Certified Forensic Nurse Specialist -
University of California, Riverside
02.2016 - 05.2021
Registered Nurse (federal diploma of higher education) - undefined
Medical college Neustrelitz
09.1989 - 05.1992
Skills
Microsoft-Office SuiteKIS (Hospital Systems)easyDok
ZenDesk
Klarna Bank Payment Portal
Adyen Credit Card Payment Processing tool
Virtual Assistance
Translation Services
Attention to Detail
Excellent Communication
Organizational Skills
Personal Information
- Number of Children: 6
- Date of Birth: 03/03/73
- Nationality: German (C-Permit)
- Marital Status: divorced
References
Will be gladly announced in a personal conversation.
Timeline
Freelancer
SupportYourApp
06.2023 - 01.2024
Registered Nurse
Clienia Littenheid AG (Private Clinic for Psychiatry and Psychotherapy)
06.2018 - 03.2022
Professional Sabbatical
02.2017 - 06.2018
Registered Nurse
Eldery home «dr Heimä»
06.2016 - 01.2017
Certified Forensic Nurse Specialist -
University of California, Riverside
02.2016 - 05.2021
Registered Nurse
CarePeople AG
06.2015 - 02.2016
Registered Nurse
Psychiatric University Hospital Zurich
02.2014 - 10.2015
Registered Nurse
St. Pirminsberg Clinic
11.2012 - 01.2014
Registered Nurse
Flury Foundation – Elderly home Am Talbach
08.2011 - 10.2012
Registered Nurse
Alberta Health Services
05.2008 - 07.2011
Registered Nurse
Princess Alexandra Hospital
04.2007 - 03.2008
Registered Nurse
Private Hospital
02.2007 - 04.2007
Registered Nurse
Regis Group
08.2005 - 12.2006
Registered Nurse
Eldery Care Levenglen
12.2003 - 07.2005
Managing Director
GSG GmbH (Subsidiary oft he WSN Group)
03.1999 - 11.2003
Managing Director
Liontec Versicherungen Makler GmbH
01.1996 - 02.1999
Selbständiger Versicherungsmakler
Gebr. Schmidt GbR
03.1994 - 12.1995
Registered Nurse
Dietrich-Bonhoeffer-Klinikum
10.1992 - 02.1994
Registered Nurse (federal diploma of higher education) - undefined
Medical college Neustrelitz
09.1989 - 05.1992