Golfing, Cycling, Running, Reading
Sripat Sringkarn
Program Director
Nonthaburi
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Program Director
Ericsson
01.2023 - 09.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Established strong partnerships with internal and external stakeholders for collaborative problem-solving.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Maintained and updated project related documents.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Achieved 30%-40% service unadjusted margin.
- Achieved increased sales on Add on Sales for 30% margin.
Service Delivery Manager
Ericsson
01.2016 - 01.2023
- Customer issue handling.
- Handling of preemptive support and manage SLA performance.
- Handle software update.
- Drive knowledge transfer.
- Setup operational performance and delivery.
- Handle customer relationship.
- Secure delivery processes and procedures.
- Identify new business opportunities.
- 3rd Party Hardware Maintenance Support handling.
- Manage team of customer support engineers.
- Own and manage escalations.
- Responsible for cost forecasting, follow up on actual cost.
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
Packet Core Planning Senior Engineer
Ooredoo Telecom
11.2013 - 11.2015
- Monitored employee performance to keep projects on task.
- Determined equipment failure root cause and implemented solutions.
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Controlled project costs by approving expenditures.
- Design and planning new Packet Switch core network. (2G, 3G and 4G)
- Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
Packet Switch Core Consultant
UMobile Cellular
03.2012 - 09.2013
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Created and managed project plans, timelines and budgets.
- Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Packet Switch Core Consultant
Aircom International
10.2011 - 01.2012
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Customer Support Specialist
Nokia Siemens Networks, NSN
05.2010 - 10.2011
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
Packet Core Switch Specialist
Aircom International
02.2010 - 03.2010
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Packet Core Switch Consultant
BT Telconsult
08.2009 - 01.2010
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Core Network Product Manager
Huawei
07.2008 - 07.2009
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Prioritized roadmap in order to achieve product goals and metrics.
- Directed planning and budgeting efforts.
- Developing, planning and launching new product to achieve the market Plan, target plan and customer plan.
- Customer requirement clarification, management and impelling in the region.
- Cooperate with the marketing operation manager to implement brand promotional events, including event marketing (exhibition, conference/summit, demonstration site, seminar/forum, road show, product launch, solution launch, service launch ceremony with operator, etc.), marketing propaganda (advertising, image-building, website, etc.), media release (news release) in the region.
- Support pre-sales activities for new product and solution launches in the networking product line and respond for future market share.
- Preparing the pricing quotation and product dimensioning.
GPRS Core Engineer
Nokia Networks
11.2005 - 07.2008
- .Plan and executes technical tasks requiring skills in GPRS professional area.
- Help planning team on recommendation of PS core parameters and network design diagram.
- Works independently with the responsibility for solving customer request cases and reporting according to process.
- Shares knowledge in own professional area.
- May support areas by participating in emergency and 24/7 duty.
- Network expansion activities.
- Software maintenance activities such as installation & test of technical/change notes/change deliveries.
- Technical/customer acceptance testing.
- On-sites support at customers premises where participates network operation service.
- Collaborate with others to resolve complex matters such as problem escalation.
GPRS Operation and Maintenance Expert
Asiacell
01.2005 - 11.2005
- Operation and maintenance GPRS core network. (Huawei)
- Implementation and configuration of GPRS core equipment (Huawei).
- Implementation and configuration Netscreen 500 firewall.
- Performance and Alarm monitoring of GPRS equipment.
- Optimizations of GPRS performance by modify SGSN and GGSN parameters (Huawei).
- Identifies GPRS problems and delivers the best solutions.
- Implementation GPRS network to support new requirement.
- Implementation of GPRS roaming (IR33, IR34).
- Testing Push-to-talk service over GPRS network. (Motolora and Huawei)
- Training local staff for GPRS network overview and GPRS Operations and Maintenance course.
GPRS Design Engineer
TA Orange
05.2002 - 12.2004
- Design GPRS core network of TA Orange (Alcatel).
- Implementation and configuration of GPRS core equipment, such as SGSN and GGSN (Alcatel and CISCO).
- Technical support for VAS (Value Added Services) such as wap and MMS.
- Project management (Netscreen firewall and security project).
- Survey new Mobile and Computer Network technology.
- Firewall Technical support.
- Implementation and configuration Netscreen 500 firewall.
- Configure DNS/DHCP, Proxy server, HTTP & FTP server and Mail server.
- Issue RFP (Request For Proposal) of IP-based equipments to Vendors.
- Performance monitoring of GPRS core network for expansion.
- Problem solving for GPRS network by using K1205 and Ethereal program. (SGSN, GGSN, CG, BG, Billing System).
- Implementation of GPRS roaming (IR.33, IR.34, I.35).
- Design new MSC/VLR network of TA Orange, Implementation and acceptance test of MSC/VLR (Huawei product).
- Technical evaluation of new GPRS network expansion of TA Orange (Huawei product).
Data Network Senior Engineer
Advanced Info Service Public Co
05.1999 - 05.2002
- Take care of SDH transmission network of AIS (Siemens)
- Take care of FAT and PAT of SDH and LAN&WAN project
- Planning SDH network (Siemens).
- LAN&WAN project management (Nortel network product).
- Commissioning Nortel Passport router.
- Design LAN&WAN network (Nortel network product).
Radio Network Planning and Optimization Engineer
Advanced Info Service Public Co
05.1997 - 05.1999
- Planning NMT900 and GSM network of AIS (Nokia and Ericcson).
- Drive test.
- Analysis and optimization of NMT900 and GSM network.
- Using planning tool to analyze NMT900 and GSM coverage.
- Performance monitoring of NMT900 and GSM network.
- Adjust and tuning major parameters for improve GSM and NMT900 network performance (Nokia and Ericcson).
- Problem solving for GSM network.
Education
Master of Science - Information Technology
Assumption University
Bangkok, Thailand05-2005
Bachelor of Engineering Technology - Electrical Engineering
King Mongkut Institute of Technology, North Bangko
Bangkok, Thailand05-1997
Skills
Strategic leadership
Organizational Leadership
Advanced knowledge of technology
Budgeting and financial management
Policy Implementation
Customer service experience
Analytical Skills
Self Motivation
Team Collaboration
Problem-solving abilities
Project Management
Relationship Building
Interests
Certification
Leaders Core Curriculum, Ericsson
Timeline
Influence & Persuading Skills: Leading with Influence, IIL
09-2024
Google Field Operations Integration Service, Ericsson
09-2024
Complex problem solving, Cognixia
07-2024
Leaders Core Curriculum, Ericsson
06-2023
Program Director
Ericsson
01.2023 - 09.2024
Service Delivery Manager
Ericsson
01.2016 - 01.2023
Packet Core Planning Senior Engineer
Ooredoo Telecom
11.2013 - 11.2015
Packet Switch Core Consultant
UMobile Cellular
03.2012 - 09.2013
Packet Switch Core Consultant
Aircom International
10.2011 - 01.2012
Customer Support Specialist
Nokia Siemens Networks, NSN
05.2010 - 10.2011
Packet Core Switch Specialist
Aircom International
02.2010 - 03.2010
Packet Core Switch Consultant
BT Telconsult
08.2009 - 01.2010
Core Network Product Manager
Huawei
07.2008 - 07.2009
GPRS Core Engineer
Nokia Networks
11.2005 - 07.2008
GPRS Operation and Maintenance Expert
Asiacell
01.2005 - 11.2005
GPRS Design Engineer
TA Orange
05.2002 - 12.2004
Data Network Senior Engineer
Advanced Info Service Public Co
05.1999 - 05.2002
Radio Network Planning and Optimization Engineer
Advanced Info Service Public Co
05.1997 - 05.1999
Master of Science - Information Technology
Assumption University
Bachelor of Engineering Technology - Electrical Engineering
King Mongkut Institute of Technology, North Bangko