Sreynoch Touch
Phnom Penh
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
KOL Freelancer
Vertier Bangkok
03.2024 - 05.2024
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Assistant Projet Design
Deadstock
03.2023 - 01.2024
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Assisted with the preparation of project-related reports, manuscripts, and presentations
- Researched and analyzed data to support project-related decisions.
- Handled administrative duties, filing, and errands.
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
Content Moderator
Teledirect Telecommerce
09.2018 - 01.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
Customer Experince Specialist
Grab Software Development
01.2018 - 08.2018
- Maintained a high level of knowledge of company products and services, enabling efficient issue resolution for customers.
- Documented customer interactions in the internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries, and billing discrepancies to encourage good customer relationships.
- Responded to a high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
- Escalate any issue that deals with another department as ( finance, or operation case).
Education
MBA - Brand And Product Management
Politecnico Di Milano
Milan, Italy01.2025
MBA - Master Design : Brand And Product Management
Milano Fashion Institute
Milan, Italy01.2024
Bachelor of Arts - English Literature And Business Law
University of Cambodia
Phnom Penh, Cambodia12.2017
Skills
Project Management
Content Writing
Customer Support
Operation management
Content moderator
Teamwork and Collaboration
Problem-solving abilities
Active Listening
Effective Communication
Data Analysis
Adaptability and Flexibility
Languages
khmer
Native language
Cambodian
Proficient
C2
English
Proficient
C2
Timeline
KOL Freelancer
Vertier Bangkok
03.2024 - 05.2024
Assistant Projet Design
Deadstock
03.2023 - 01.2024
Content Moderator
Teledirect Telecommerce
09.2018 - 01.2023
Customer Experince Specialist
Grab Software Development
01.2018 - 08.2018
MBA - Brand And Product Management
Politecnico Di Milano
MBA - Master Design : Brand And Product Management
Milano Fashion Institute
Bachelor of Arts - English Literature And Business Law
University of Cambodia
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