SORNSAWAN BOONTHIEM

• Maintained schedules to meet key milestones at every project phase.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Mentored Junior/Next-Gen Project Manager and Market Leaders to enhance their skills and career growth.
• Monitored program progress, identified risks and implemented corrective measures to maintain success.
• Presented quarterly business reports to clients, providing insights into progress made toward achieving key milestones.
• Building strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Established and managed change management processes to fulfill successful transitions.
• Enhanced client satisfaction and loyalty by delivering projects that consistently exceeded expectations in terms of quality, timeline, and budget.
• Facilitated knowledge sharing and skill development practices for the team, enhancing team capabilities and outcomes.
• Tracked and monitored team member performance closely to quickly intervene in mistakes or delays.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.

• Manage large scales of key client accounts - KFC, PIZZA HUT and TACO BELL.
• Conducted regular program reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Analyzed customer data and audit performance to identify trends and opportunities for increased profitability.
• Analyzed market trends, identifying opportunities for expanding audit service offerings within key accounts.
• Strengthened client relationships through regular communication and effective problem solving.
• Built and maintained strong client relationships to drive business growth.
• Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
• Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among stakeholders.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.

• Plan and schedule the audits for islandwide.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Cover the audit and inspection for retail business in Singapore.
• Conduct the witness, and calibration audits for the auditors in Singapore.
• Attend meetings and conferences with team and clients in Singapore.
• Ensure that the audits meet the target and requirement of Singapore market.
• Excellent communication skills, both verbal and written.
• Resolved problems, improved operations, and provided exceptional service.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used strong problem-solving skills to develop effective solutions for challenging situations in the market.

• Conducted safety audits and inspections for retail business in APAC.
• To be a part of team to achieve the program of different customers.
• Managed competing deadlines with efficiency.
• Conduct the witness, and calibration audits for the auditors.
• Complete the audit of different brands both internal and external. (Thailand, Singapore, Brunei, Malaysia, Cambodia)
• Mentored junior auditors, sharing best practices for performing detailed assessments of standard conditions and processes.
• Provide 'Teach and Coach' for Restaurants in any country.
• Review and release the report of auditors for Thailand, Singapore and Malaysia.
• Enhanced restaurant safety by conducting thorough audits and identifying potential hazards.
• Streamlined the auditing process through regular updates to specific checklists and guidelines.
• Delivered engaging presentations on audit findings, fostering awareness regarding key safety concerns.
• RETAIL PROGRAM Audit Experience

(KFC, Pizza Hut, Burger King, The Pizza Company, Swensen's, Hooters, Google)

• HOTEL PROGRAM Audit Experience

(Hard Rock Hotel, Hard Rock Cafe')