Sopida Musisut
52 Moo.1 Bangkaew Banlaem
Summary
Dynamic professional with proven expertise in technical support and customer service at Vertiv Thailand. Strong analytical skills and problem-solving abilities led to exceptional service delivery and enhanced customer self-service through a comprehensive knowledge base. Proficient in HVAC systems with a commitment to continuous improvement and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Ash cafe
Queensland
05.2022 - 05.2025
- Created an effective inventory tracking system to ensure availability of stock.
- Trained new employees on store policies, procedures, and customer service standards.
- Prepared detailed reports summarizing sales activities, customer feedback, and relevant information.
CUSTOMER SERVICE ENGINEER
Vertiv thailand
Bangkok
02.2022 - 05.2022
- Resolved customer inquiries and technical issues via phone and email.
- Provided comprehensive technical support for product installations and troubleshooting.
- Collaborated with cross-functional teams to proactively address customer service challenges.
- Maintained detailed records of customer interactions to drive continuous improvement.
- Assisted in developing and implementing effective customer service policies.
- Participated in product training sessions to enhance knowledge of new technologies.
- Received positive customer feedback for delivering exceptional service and support.
- Contributed to creation of knowledge base articles for customer self-service resources.
SERVICE ENGINEER
Kikuchi Thailand
Bangkok
02.2018 - 01.2022
- Provided technical support and resolved HVAC system issues effectively.
- Installed and maintained electrical equipment at client locations.
- Collaborated with sales teams to develop customized solutions and accurate quotes.
- Conducted performance tests and calibrated industrial machinery to ensure optimal operation.
- Implemented preventative maintenance programs, reducing downtime and enhancing efficiency.
SALE ENGINEER
Electronic source
Bangkok
11.2017 - 01.2018
- Consistently exceeded sales targets, driving substantial revenue growth.
- Presented technical solutions to customers and conducted impactful product demonstrations.
- Collaborated with teams to solve problems and enhance customer service experiences.
- Demonstrated excellent communication and negotiation skills in closing complex deals.
Education
BACHELOR DEGREE - INSTRUMENTATION ENGINEERING
King Mongkut's Institute of Technology Ladkrabang
Bangkok, Thailand05.2017
Skills
- Problem-solving and critical thinking
- Attention to detail
- Project management and teamwork
- Analytical skills
- Equipment maintenance and technical troubleshooting
- Customer service and communication
- Quality assurance
- Microsoft Office and AutoCAD proficiency
- PLC programming and electrical control wiring
- HVAC system
Certification
License for Professional Practice Associate Electrical Engineer in Thailand
Language
- Thai : Native
- English : Ielts 5.0
Timeline
Assistant Store Manager
Ash cafe
05.2022 - 05.2025
CUSTOMER SERVICE ENGINEER
Vertiv thailand
02.2022 - 05.2022
SERVICE ENGINEER
Kikuchi Thailand
02.2018 - 01.2022
SALE ENGINEER
Electronic source
11.2017 - 01.2018
BACHELOR DEGREE - INSTRUMENTATION ENGINEERING
King Mongkut's Institute of Technology Ladkrabang
Similar Profiles
Simron Shayal ChandSimron Shayal Chand
Waitress/Cashier, Rounder at Ash & Kay Rocket CafeWaitress/Cashier, Rounder at Ash & Kay Rocket Cafe
Ashley AumanAshley Auman
Sales Associate at Ash & Ash Co.Sales Associate at Ash & Ash Co.
Nela-Mihaela AndriesNela-Mihaela Andries
Architect at Ash Sakula ArchitectsArchitect at Ash Sakula Architects
Napasorn RechiengsanNapasorn Rechiengsan
Secretary to CEO at SVOA Public Company LimitedSecretary to CEO at SVOA Public Company Limited