Sonthi Prasopnet
Night Manager
Bangkok
Summary
Dynamic Night Manager at Le Meridien Hotel with a strong focus on customer service and guest relations. Expert in complaint handling and team motivation, successfully enhancing departmental performance. Proven ability to ensure security awareness while fostering a positive environment, leading to improved guest satisfaction and team cohesion.
Overview
17
17
years of professional experience
Work History
Night Manager
Le Meridien Hotel
02.2024 - Current
HANDLING GUEST & COLLEAGUE ISSUE MOTIVATE TEAM TO REACH DEPARTEMTAL & ORGANIZATIONAL TARGET
Duty Manager
Holiday Inn Bangkok Silom
10.2022 - 01.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Duty Manager
The Sukosol Bangkok Hotel
01.2022 - 10.2022
Forming a new team of front office members.
Plan and push new staff to meet the hotel's core value.
ASSISTANT OPERATION MANAGER
CK Solution Services Co.,Ltd.
10.2020 - 10.2021
- Inspect the work unit to make sure the area and staff are always perfect.
- Meet with the customer to inform them of the weekly and monthly plan, and also receive feedback to improve services.
RETAIL OUTLET OFFICER (Spare Team)
DHL Express Service.
05.2020 - 11.2020
- Welcome and inform the customer about the company's products and services.
- Train and motivate staff in order to meet monthly targets. Summarize customers' feedback.
Duty Manager
The Sukosol Bangkok Hotel
07.2017 - 04.2020
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
GSA - Night Auditor - Duty Manager
The Tawana Bangkok Hotel
11.2008 - 06.2017
Daily Basis, I have learn everthing at this work place, working here for almost 10 year and I call home.
Education
Bachelor of Arts - English Business Communication
Siam University
Bangkok, Thailand 04.2001 -
Skills
Customer service focus
People management
Customer service
Guest relations
Complaint handling
Security awareness
Timeline
Night Manager
Le Meridien Hotel
02.2024 - Current
Duty Manager
Holiday Inn Bangkok Silom
10.2022 - 01.2023
Duty Manager
The Sukosol Bangkok Hotel
01.2022 - 10.2022
ASSISTANT OPERATION MANAGER
CK Solution Services Co.,Ltd.
10.2020 - 10.2021
RETAIL OUTLET OFFICER (Spare Team)
DHL Express Service.
05.2020 - 11.2020
Duty Manager
The Sukosol Bangkok Hotel
07.2017 - 04.2020
GSA - Night Auditor - Duty Manager
The Tawana Bangkok Hotel
11.2008 - 06.2017
Bachelor of Arts - English Business Communication
Siam University
04.2001 -