SOMPRASONG JUNLOBON
Field Service Engineer
Bang Kruai
Summary
BACKGROUND
Highly-effective Service Engineer skillful in managing technical
relationships with customers and liaising internally to identify and
communicate solutions to meet customer, business, and project
needs. Offering over 10 years of customer support knowledge-base
experience. Skillful in generating support tickets using remote support
tools. Documented proficiency in relay programming administration
and troubleshooting and system information analysis.
Logical Service Engineer with extraordinary troubleshooting and
problem-solving skills. Offering over 10 years of experience
performing equipment installation, inspection and assembly. Well-
versed in monitoring installed equipment and maintaining
equipment in proper condition.
Technically savvy Service Engineer experienced in testing,
integration and installation of ABB (LV& MV) equipment.
Accomplished record of documenting and completing service
requests and traveling extensively to customer locations for start-up
and service calls to maximize customer satisfaction.
Hardworking Service Engineer bringing 10 years of experience
performing diverse maintenance and repair duties. Dedicated to
maintaining optimal equipment functionality by managing routine
and complex equipment and facility matters. Strong knowledge of
hand and power tool operation and safety measures.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Field Service Engineer
ABB ELECTRIFICATION
01.2013 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Tested customer samples, designed testing concept and presented solutions to [Type] personnel.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Scheduled service calls according to customer location and urgency of need.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
Education
Bachelor of Science - Electrical Engineering
King Mongkut's University of Technology North Bang
Wong Sawang, Bang Sue, Bangkok 10800, Thailand 04.2001 -
Skills
On-site support
Certification
Training MNS3.0 and MNS_IS
Timeline
Training ACB Level L3
07-2024
Training MNS3.0 and MNS_IS
05-2024
Training UMC 100.3 & M102
05-2024
Field Service Engineer
ABB ELECTRIFICATION
01.2013 - Current
Bachelor of Science - Electrical Engineering
King Mongkut's University of Technology North Bang
04.2001 -
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