Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mrs Somjai Boonyapong

Director - Compliance and Whistleblowing
Bangkok

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

36
36
years of professional experience
42
42
years of post-secondary education
3
3
Languages

Work History

Director - Compliance and Whistleblowing

C.P. Group
04.2016 - Current
  • Reported issues to higher management with great detail.
  • Conducted and developed Compliance Programs for C.P. Group level.
  • Whistle-blowing and Investigation Management and Processes.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Assisted in recruiting, hiring and training of team members.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.

Head of Data & Technology Service

C.P.Group
01.2010 - 04.2016
  • Proved successful working within tight deadlines and fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in team environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Delivered services to customer locations within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

AVP - Customer Service

TelecomAsia PLC
01.2002 - 12.2010
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Established policies and procedures that improved operational efficiency within organization.
  • Successfully managed change within organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Streamlined communication channels between departments, facilitating better collaboration on projects across organization.
  • Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
  • Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.

IT Manager - Payment System for Telecom

TelecomAsia
07.1992 - 01.2002
  • Ensured compliance with Telecom industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
  • Built, repaired and installed computer-related software based on deployment procedures.
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
  • Led skilled IT team in providing exceptional technical support, fostering collaborative environment that promoted professional growth.
  • Championed employee training initiatives focused on enhancing technical skills and promoting best practices across organization.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.

Manager - Application Support

SCT Computer
04.1988 - 07.1992
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Accomplished multiple tasks within established timeframes.
  • Launched new products and services with thorough market research, leading to increased revenue growth.

Education

Master of Science - MIS

National Institute of Development Administration
Bangkok
06.1986 - 08.2024

Associate of Applied Science - Management Information Systems

Chulalongkorn University
Bangkok
06.1981 - 03.1984

High School Diploma -

Triam Udom Suksa School
Bagnkok
05.1979 - 03.1980

Skills

Employee Relations

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Timeline

Director - Compliance and Whistleblowing

C.P. Group
04.2016 - Current

Head of Data & Technology Service

C.P.Group
01.2010 - 04.2016

AVP - Customer Service

TelecomAsia PLC
01.2002 - 12.2010

IT Manager - Payment System for Telecom

TelecomAsia
07.1992 - 01.2002

Manager - Application Support

SCT Computer
04.1988 - 07.1992

Master of Science - MIS

National Institute of Development Administration
06.1986 - 08.2024

Associate of Applied Science - Management Information Systems

Chulalongkorn University
06.1981 - 03.1984

High School Diploma -

Triam Udom Suksa School
05.1979 - 03.1980

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Mrs Somjai BoonyapongDirector - Compliance and Whistleblowing