Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Somdech Kladthong

Somdech Kladthong

Front office, Reception
Pattaya,20

Summary

Dynamic hospitality professional with extensive experience at SOI 2INN HOTEL and Garden Cliff Resort & Spa Pattaya. Proven track record in enhancing guest satisfaction through exceptional customer service and efficient order management. Skilled in resolving complaints and ensuring food safety compliance, contributing to a positive dining experience and a welcoming atmosphere.

Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Language

Work History

Bellboy

SOI 2INN HOTEL
Pattaya, Chon Buri
06.2022 - 11.2022
  • Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
  • Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
  • Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
  • Contributed to team development by training new bell staff and sharing best practices for effective guest service.
  • Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
  • Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
  • Assisted in maintaining a high level of security within the hotel, reporting suspicious activity or safety concerns to management promptly.
  • Collaborated with other staff members to ensure efficient operations and a positive guest experience.
  • Enhanced pool safety by enforcing pool rules and regulations diligently.

Waiter

Garden Cliff Resort & Spa Pattaya Hotel
Pattaya, Chon Buri
08.2024 - 02.2025
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • In case customer has special promotions or discount amount must be Calculate discounts and promotions appropriately.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Education

Bachelor of Laws - Political Science And Laws

Burapha University
Chon Buri, Thailand
07.2020 - 11.2024

Skills

Customer service

Timeline

Waiter

Garden Cliff Resort & Spa Pattaya Hotel
08.2024 - 02.2025

Bellboy

SOI 2INN HOTEL
06.2022 - 11.2022

Bachelor of Laws - Political Science And Laws

Burapha University
07.2020 - 11.2024

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Somdech KladthongFront office, Reception