Somdech Kladthong
Front office, Reception
Pattaya,20
Summary
Dynamic hospitality professional with extensive experience at SOI 2INN HOTEL and Garden Cliff Resort & Spa Pattaya. Proven track record in enhancing guest satisfaction through exceptional customer service and efficient order management. Skilled in resolving complaints and ensuring food safety compliance, contributing to a positive dining experience and a welcoming atmosphere.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Bellboy
SOI 2INN HOTEL
Pattaya, Chon Buri
2022.06 - 2022.11
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Contributed to team development by training new bell staff and sharing best practices for effective guest service.
- Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
- Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
- Assisted in maintaining a high level of security within the hotel, reporting suspicious activity or safety concerns to management promptly.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
Waiter
Garden Cliff Resort & Spa Pattaya Hotel
Pattaya, Chon Buri
2024.08 - 2025.02
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- In case customer has special promotions or discount amount must be Calculate discounts and promotions appropriately.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Bachelor of Laws - Political Science And Laws
Burapha University
Chon Buri, Thailand 2020.07 - 2024.11
Skills
Customer service
Order accuracy
Guest relations management
Order management
Bill computation
Daily specials memorization
Banquet coordination
VIP support
Food and beverage service
Timeline
Waiter
Garden Cliff Resort & Spa Pattaya Hotel
2024.08 - 2025.02
Bellboy
SOI 2INN HOTEL
2022.06 - 2022.11
Bachelor of Laws - Political Science And Laws
Burapha University
2020.07 - 2024.11