Siwakorn Srichan
Customer Service Specialist
Khlong San
Summary
Dedicated Customer Service Specialist with a proven track record of leveraging exceptional communication and problem-solving abilities to effectively address customer inquiries and concerns. Expertise in cultivating enduring customer relationships that foster loyalty and satisfaction. Passionate about enhancing the customer experience through attentive service and proactive solutions.
Overview
7
7
years of professional experience
Work History
Contact Centre Specialist
UNITED OVERSEAS BANK (THAI) PUBLIC COMPANY LIMITED (UOB)
09.2024 - Current
- Provide accurate information on banking products, services, and policies
- Resolve customer inquiries, complaints, and issues with empathy and urgency
- Escalate complex queries to relevant departments when necessary
- Verify customer identity before disclosing account information
- Identify cross-selling opportunities and refer leads to sales teams
- Meet or exceed KPIs such as call handling time, customer satisfaction, and resolution rate
- Share feedback and insights to improve processes and customer experience
Senior Customer Service, Mentor
CONCENTRIX SERVICES (THAILAND) CO., LTD.
11.2018 - 07.2021
- Take ownership of customers issues and following problems through to resolution
- Set a clear mission and deploying strategies focused towards the mission
- Keep accurate records and document actions and discussions
- Provide helpful information and answer questions about the products
- Meet or exceed KPIs such as call handling time, customer satisfaction, and resolution rate
- Support new Advisors to discover and overcome their personal barriers and set goals
- Communicate with clients to understand their goals and ambitions
Education
Bachelor's Degree - Food, Nutrition, and Applications
01.2024
Faculty: School of Human Ecology
Bachelor's Degree - Language for Careers
01.2017
Faculty: Faculty of Humanities
Skills
Customer relationship management
Answering questions
Healthcare & skincare knowledge
Brand representation
Script adherence
Interpersonal skills
English fluency
Multitasking
Verbal and written communication
Understanding needs
Accomplishments
- 2025 UOB Customer Commitments Awards
- 2021 Top Customer Satisfaction of January
- 2020 Top Overall Performer of 2020
- 2019 Top Phone Quality Standard of January
Additional Information
I'm passionate and knowledgeable professional with a strong foundation in skincare and healthcare. Adept at providing informed guidance on wellness strategies, product efficacy, and personalized care solutions.
Timeline
Contact Centre Specialist - UNITED OVERSEAS BANK (THAI) PUBLIC COMPANY LIMITED (UOB)
09.2024 - Current
Senior Customer Service, Mentor - CONCENTRIX SERVICES (THAILAND) CO., LTD.
11.2018 - 07.2021
Srinakharinwirot University - Bachelor's Degree, Language for Careers
Sukhothathammathirat Open University - Bachelor's Degree, Food, Nutrition, and Applications