Sittipoom Sooksai
Front Office Manager
Bangkok
Summary
I have a strong passion for the hospitality industry and possess over 15 years of experience working in hotels. My commitment to seeking new experiences and embracing challenges has been instrumental in driving continuous improvement and professional development. My areas of focus include team development, enhancing guest experiences, and achieving business objectives through the implementation of tailored training programs aligned with brand standards. I am dedicated to serving as a role model for the team, demonstrating best practices and simplifying complex tasks to improve practicality. By fostering a positive working environment, I adopt a mentoring approach to leadership, which has effectively minimized employee turnover and contributed to successful recruitment efforts. I am highly enthusiastic about participating in pre-opening teams and am confident that my qualifications would make a valuable contribution to your organization.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Radisson Blu Plaza Bangkok
2023.06 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Implemented staff training programs, improving employee performance and team cohesion.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Monitored customer service trends and provided insights to management team for further improvement.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Night Manager
Park Hyatt Bangkok
2022.07 - 2023.06
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
- Handled emergency situations with professionalism, maintaining guest safety as the top priority.
- Boosted customer loyalty by providing exceptional service, resulting in a consistent increase in return guests.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
- Conducted regular walk-throughs of hotel property, identifying any areas requiring attention or improvement efforts from relevant departments.
- Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
- Provided services efficiently and with high level of accuracy.
Assistant Front Office Manager
Alt Hotel Nana by UHG
2020.07 - 2021.07
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
Duty Manager
Hotel Muse Bangkok Langsuan
2013.07 - 2019.03
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Trained employees in essential job functions.
Customer Service Supervisor
Emporium Suites by Chatrium
2009.11 - 2013.07
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
- Streamlined check-in/out processes for improved efficiency.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated with maintenance teams to promptly resolve any reported issues affecting guest comfort or safety.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assisted in managing room inventory, optimizing occupancy rates, and maximizing revenue potential.
- Maintained up-to-date knowledge of products and services offered.
- Trained junior team members in customer service strategies and property policies.
Education
BBA - Hotel And Tourism Management
Kasetsart University
03.2009
Skills
Hiring and Training
Performance Evaluations
Staff Training and Development
Performance reviewing
Decision-Making
Multitasking Abilities
Teamwork and Collaboration
Administrative Skills
Customer Service
Reference
Mr. Mark Julajinda
General Manager
Radisson Suites Bangkok Sukhumvit
Tel. 02 645 4999
Timeline
Front Office Manager
Radisson Blu Plaza Bangkok
2023.06 - Current
Night Manager
Park Hyatt Bangkok
2022.07 - 2023.06
Assistant Front Office Manager
Alt Hotel Nana by UHG
2020.07 - 2021.07
Duty Manager
Hotel Muse Bangkok Langsuan
2013.07 - 2019.03
Customer Service Supervisor
Emporium Suites by Chatrium
2009.11 - 2013.07
BBA - Hotel And Tourism Management
Kasetsart University
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