Sitthi Srisutthiprut
Head Of Service Provisioning And Activation Section
Bangyai, Nonthaburi
Summary
Dynamic leader with extensive experience at Symphony Communication, excelling in service provisioning and team development. Expert in network automation and operational process improvement, fostering collaboration and achieving high client satisfaction. Proven ability to implement innovative solutions while enhancing team performance and driving strategic initiatives. Fluent in English and Thai, with a strong problem-solving and growth mindset.
Overview
13
13
years of professional experience
Work History
Head of Service Provisioning and Activation
Symphony Communication Public Company
05.2018 - Current
- Lead team with 15 members to deliver new services aligned with the customer requirements and perform network maintenance upon received tasks.
- Adopted various automation tools to boost up team performance by eliminate non-value added tasks and focus on customer needs.
- Managed cross-functional teams to ensure seamless delivery of services across multiple departments.
- Assesses service processes to identify areas for improvement and implement necessary changes to streamline the operation.
- Resolve complex issue and incident happened to the services, ensuring client satisfaction and maintaining company SLAs.
- Fostered a collaborative environment and harmony workplace, encouraging open communication and teamwork among staff members.
- Monitored KPI, hired, trained and developed team of service staff members to achieve department goals.
Service Provisioning Engineer
Symphony Communication Public Company
03.2012 - 04.2018
- Configure and implement multiple WAN technologies to deliver successful projects to the customer.
- Perform network maintenance across the nation-wide backbone.
- Coordinated with vendors, suppliers to commissioning new network and upgrade to the new technologies.
- Improving processes to mitigate risk the could effect production network in the daily operation tasks.
Education
MBA - Business Administration And Management
NIDA
Bangkok, Thailand 04.2001 -
Bachelor of Engineering - Computer Engineering
Prince of Songkhla University
Songkhla, Thailand 04.2001 -
Skills
✔ CCNA, HCIA, HCIE (written), NSE4, CIsco Devnet Associated
✔ Network Automation (eg, Ansible, Python,Netconf/RESTconf, YAML)
✔ Automation and AI, power automate, n8n
✔ Vibe Coding, Coding with AI
✔ Enterprise Infrastructure Strategy✔ WAN & SD-WAN Architecture
✔ Cisco, Juniper, Huawei, Nokia, Fortinet
✔ PRTG, Grafana✔ Operational Process Improvement✔ People Leadership & Team Development✔ Vendor and Stakeholder Management
✔ English (Fluent), Thai (Native)
✔ Positive attitude, Problem-solving
✔ Critical Thinking, Design Thinking
✔ Maximizer & Harmony personality
Timeline
Head of Service Provisioning and Activation
Symphony Communication Public Company
05.2018 - Current
Service Provisioning Engineer
Symphony Communication Public Company
03.2012 - 04.2018
MBA - Business Administration And Management
NIDA
04.2001 -
Bachelor of Engineering - Computer Engineering
Prince of Songkhla University
04.2001 -