Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sitthi Srisutthiprut

Sitthi Srisutthiprut

Head Of Service Provisioning And Activation Section
Bangyai, Nonthaburi

Summary

Dynamic leader with extensive experience at Symphony Communication, excelling in service provisioning and team development. Expert in network automation and operational process improvement, fostering collaboration and achieving high client satisfaction. Proven ability to implement innovative solutions while enhancing team performance and driving strategic initiatives. Fluent in English and Thai, with a strong problem-solving and growth mindset.

Overview

13
13
years of professional experience

Work History

Head of Service Provisioning and Activation

Symphony Communication Public Company
05.2018 - Current
  • Lead team with 15 members to deliver new services aligned with the customer requirements and perform network maintenance upon received tasks.
  • Adopted various automation tools to boost up team performance by eliminate non-value added tasks and focus on customer needs.
  • Managed cross-functional teams to ensure seamless delivery of services across multiple departments.
  • Assesses service processes to identify areas for improvement and implement necessary changes to streamline the operation.
  • Resolve complex issue and incident happened to the services, ensuring client satisfaction and maintaining company SLAs.
  • Fostered a collaborative environment and harmony workplace, encouraging open communication and teamwork among staff members.
  • Monitored KPI, hired, trained and developed team of service staff members to achieve department goals.

Service Provisioning Engineer

Symphony Communication Public Company
03.2012 - 04.2018
  • Configure and implement multiple WAN technologies to deliver successful projects to the customer.
  • Perform network maintenance across the nation-wide backbone.
  • Coordinated with vendors, suppliers to commissioning new network and upgrade to the new technologies.
  • Improving processes to mitigate risk the could effect production network in the daily operation tasks.

Education

MBA - Business Administration And Management

NIDA
Bangkok, Thailand
04.2001 -

Bachelor of Engineering - Computer Engineering

Prince of Songkhla University
Songkhla, Thailand
04.2001 -

Skills

✔ CCNA, HCIA, HCIE (written), NSE4, CIsco Devnet Associated

Timeline

Head of Service Provisioning and Activation

Symphony Communication Public Company
05.2018 - Current

Service Provisioning Engineer

Symphony Communication Public Company
03.2012 - 04.2018

MBA - Business Administration And Management

NIDA
04.2001 -

Bachelor of Engineering - Computer Engineering

Prince of Songkhla University
04.2001 -

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Sitthi SrisutthiprutHead Of Service Provisioning And Activation Section