Sita Chaichuay
Customer Relationship Manager
Dusit,Bangkok
Summary
Seeking a challenging role to leverage decade-long experience in branch administration and coordination, customer relationship management, and marketing strategy implementation to drive business success.
Overview
14
14
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Branch Admin and Coordinator
Pathlab (Thailand) Limited
11.2012 - Current
- Managed branch operations ensuring optimal customer service
- Acted as the primary contact for inquiries and complaints resolution
- Built strong customer relationships through effective communication skills
- Handled complex issues with empathy to exceed expectations and enhance satisfaction
- Oversaw administrative tasks including sales records maintenance, efficient filing system management, accounting, invoicing, billing etc
- Managed and optimized the company's social media platforms, creating compelling content to enhance marketing strategies and drive sales growth
- Developed and implemented marketing strategies that significantly boosted sales figures
- Collaborate with cross-functional teams to achieve goals and objectives.
Quotation & Tender Specialist
DHSK (Thailand) Limited
04.2010 - 10.2012
- Prepared documents for quotations, tenders & bids for government hospitals enhancing organizational efficiency
- Executed purchases on behalf of clients streamlining procurement processes.
Education
Master of Science - Environmental Science
GPA: 3.83
Bachelor of Science - Biology
GPA: 2.92
Skills
Customer Relationship Management
Communication Skills
Conflict Resolution
Social Media Marketing
Content Creation
Strategy Development & Implementation
Administrative Proficiency
Microsoft Office Suite Expertise
Data Analysis
Research Planning & Execution
Team Leadership
Certification
Customer Experience Certification
Timeline
Branch Admin and Coordinator - Pathlab (Thailand) Limited
11.2012 - Current
Quotation & Tender Specialist - DHSK (Thailand) Limited
04.2010 - 10.2012
Silpakorn University - Master of Science, Environmental Science
Rajamangala University of Technology Thanyaburi - Bachelor of Science, Biology