Sisi Huang

• Delivered different academic projects formats: face to face both on campus and off campus, virtual and hybrid.
• Led and coordinated multiple international projects, including client management, participant pre-program communications and onsite hospitality, faculty/coach/guest speaker assisting, online platform creation, and overall logistics arrangement including social activities, accommodation, transportation etc.
• Served as the primary key contact for project stakeholders, including faculties, cross-department colleagues, students, external partners and suppliers.
• Handled administrative tasks such as participants registration, purchase orders, session simulations, assignment reports etc.
• Agenda management, teaching material management, booking flights and accommodation, for multiple faculties

1. Deliver Outstanding Customer Service: Offered expert product knowledge and advice on the products, provided personalized shopping experience based on client’s needs. Provided demonstrations and tutorials on how to use products effectively. Handled customer complaints or concerns with professionalism and care.

2. Inventory Management: Ensured that stock was maintained at optimal levels to meet customer demand while minimizing excess inventory. Conducted regular physical counts and cycle counts to reconcile inventory discrepancies and ensure data accuracy. Collaborated with the warehouse team to organize stock, ensuring that products were properly labeled, stored, and rotated to maintain product quality.

3. Purchase Order Processing: Assisted in creating and processing purchase orders based on inventory needs and sales forecasts. Tracked the status of purchase orders, following up with suppliers to ensure timely deliveries and resolving issues related to delays or incorrect shipments.

4. Others:
Maintained boutique presentation: ensured that the boutique is visually appealing. Arrange displays and product layouts that reflect the brand image；Managed point of sale transactions: handled transactions, including cash, credit, and gift cards, efficiently and accurately. Maintain detailed records of customer purchases and assist with returns or exchanges.