Siriwipa Wongwai
Bachelor of Arts (Tourism and Hospitality Management)
Thalang,83
Summary
To obtain a position that leverages my strong organizational skills, extensive international experience, and ability to collaborate effectively with diverse teams. I aim to contribute to the company's growth and success.
Highly motivated and experienced professional with a strong organizational background, honors education, and extensive international experience. Proven ability to work well with people and drive organizational success. Seeking a position to utilize my skills and grow with a forward-thinking company.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Head of Operations
Baba Beach Club Natai by Sri Panwa
7 2022 - Current
- Oversee operational activities at every level of the organization
- Proactively increase customer satisfaction and loyalty
- Manage P&L budgeting and forecasting reports
- Support communication between workers and the management team
- Review workloads and manpower to ensure targets are met.
Front Office Manager
Baba Beach Club Natai by Sri Panwa
12.2020 - 07.2022
- Allocated daily tasks to GSA (Front Desk & Yaya Boutique Shop), Transportation, and Recreation
- Managed day-to-day operations of the Front Office, Spa, Transportation, and Recreation
- Scheduled front office staff, drivers, spa therapists, and recreation staff
- Ensured timely and professional delivery of all messages, packages, and mail.
Front Office Manager & Head of Reservation
Blue Canyon Country Club, Phuket
02.2020 - 12.2020
- Monitored cancellations and reservation modifications
- Managed accurate room status, golf bookings, caddies bookings, and spa bookings
- Coordinated group reservations with the Head of Golf Operations, Sales, and General Manager.
Reservation Manager
Panphuree Residence, Phuket
07.2018 - 11.2019
- Reviewed rates, promotions, and special offers
- Handled correspondences and allocated daily tasks to reservation staff
- Monitored reservation agents' performance and telephone manners.
Reservations Assistant & Admin to Executive Office
Anantara Kihavah Maldives Villas
06.2017 - 05.2018
- Managed repeat guest and VIP reservations
- Reviewed daily reservations and arrival reports
- Corrected reservation details in the system.
Reservations Manager
Samujana Villa, Koh Samui
01.2017 - 06.2017
- Managed all reservation activities related.
Assistant Reservations Manager
Samujana Villa, Koh Samui
03.2016 - 12.2016
- Assisted in managing reservations.
Reservation Supervisor
Samujana Villa, Koh Samui
06.2015 - 02.2016
- Supervised reservation activities.
Business Development Officer (Sales & Marketing Department)
Sri Panwa, Phuket
03.2013 - 03.2015
- Developed business strategies.
Villa Assistant (Butler)
Sri Panwa, Phuket
08.2009 - 03.2013
- Assisted villa guests with their needs.
Education
Bachelor of Arts - Tourism Industry
Saun Dusit Rajchabhat University
01.2004 - 05.2008
Science-Mathematics - undefined
Mattayom Watnairong School
01.1998 - 05.2003
Skills
Proficient in English (Speaking, Writing, Reading, Listening)
Experienced with hotel systems: PMS EasyFo, Softcom, Express, PMS Opera Version 50, PMS Fidelio Suite 8, PMS Smart Finder Series M
Proficient in channel management: Klik Asia, SiteMinder
Strong interpersonal skills
High responsibility and organizational skills
Ability to work under pressure and in a team environment
Excellent email and phone communication in English
Operational Excellence
Team Leadership
Problem-solving abilities
Decision-Making
Operations Management
Administrative Management
Time management abilities
Budget Control
Employee Relations
Effective Communication
P&L Management
Customer Service
Management Team Building
Delegation
Mind Mapping
Relationship Building
References
- Mr. Dylan Counsel, General Manager of Anantara Kihavah Maldives Villas, +960 7966749
- Mr. Raghav Kochar, Resort Manager of Anantara Kihavah Maldives Villas, +960 7974184
- Miss Karen Slocombe, Director of Sales at Samujana Villas, Koh Samui, +66 611 913 841
- Mr. Kurt Burman, General Manager / Director of Development, +66 90 4859607
- Mr. Edward Kennedy, E-commerce & Revenue Manager, +66 89 2090904
Timeline
Front Office Manager
Baba Beach Club Natai by Sri Panwa
12.2020 - 07.2022
Front Office Manager & Head of Reservation
Blue Canyon Country Club, Phuket
02.2020 - 12.2020
Reservation Manager
Panphuree Residence, Phuket
07.2018 - 11.2019
Reservations Assistant & Admin to Executive Office
Anantara Kihavah Maldives Villas
06.2017 - 05.2018
Reservations Manager
Samujana Villa, Koh Samui
01.2017 - 06.2017
Assistant Reservations Manager
Samujana Villa, Koh Samui
03.2016 - 12.2016
Reservation Supervisor
Samujana Villa, Koh Samui
06.2015 - 02.2016
Business Development Officer (Sales & Marketing Department)
Sri Panwa, Phuket
03.2013 - 03.2015
Villa Assistant (Butler)
Sri Panwa, Phuket
08.2009 - 03.2013
Bachelor of Arts - Tourism Industry
Saun Dusit Rajchabhat University
01.2004 - 05.2008
Science-Mathematics - undefined
Mattayom Watnairong School
01.1998 - 05.2003
Head of Operations
Baba Beach Club Natai by Sri Panwa
7 2022 - Current